Full-Time Concierge

Wildewood Downs is a distinguished luxury senior living community known for its warm, welcoming environment and commitment to excellence in care. Recognized as a Great Place to Work, Wildewood Downs embodies a culture where the philosophy "People First, Always" drives the community’s operations. This dedication translates into a thriving environment characterized by compassionate, respectful, and meaningful interactions among residents, their families, and staff members. As a senior living community, Wildewood Downs seeks to foster dignity, independence, and an enriched quality of life for its residents, offering tailored amenities and supportive services that cater to the unique needs of each individual.

Choosing Wildewood Downs means being part of a community that values teamwork, personal growth, and making a positive difference. The culture at Wildewood is built upon collaboration and mutual respect, enabling team members to contribute actively to the community’s success while nurturing their own personal and professional development. Employees are encouraged to bring new ideas and consistently demonstrate initiative, flexibility, and professionalism. Working at Wildewood Downs offers an opportunity to be involved in a vibrant setting where every contribution is celebrated, and the team works together to create an engaging atmosphere.

We are currently seeking a Full-Time Concierge who will serve as the "Director of First Impressions" for the community. This pivotal role makes the Concierge a key point of contact for prospects, guests, family members, and visitors. The Full-Time Concierge at Wildewood Downs is essential in creating a welcoming and professional first experience that reflects the community’s values and commitment to service excellence. The Concierge responsibilities include greeting and assisting residents and visitors, managing communications such as telephone calls and walkie-talkies, and supporting community sales and promotional efforts by encouraging participation in events and programs.

Security is a critical aspect of the role, as the Concierge monitors building security systems and emergency call systems to ensure the safety of residents and staff. Additionally, the Concierge manages office operations, including the maintenance of equipment and communication devices, overseeing mail and newspaper delivery, and assisting in inventory management. Working closely with administrative personnel, the Concierge also attends training sessions to stay informed and compliant with company policies, including HIPAA standards for confidentiality of medical and healthcare information.

The ideal candidate is technologically adept, demonstrating proficiency in computer use and Microsoft Office, and possesses excellent communication skills to effectively relay information and data. A self-motivated and team-oriented mindset is crucial, combined with the ability to adapt quickly to changing priorities while maintaining composure and professionalism. The role requires interpersonal skills that focus on problem-solving, patience, and compassion, as well as a strong ethical foundation aligned with Wildewood Downs’ guiding principles such as putting people first and serving community members fully.

Physically, the role demands the ability to perform various tasks including standing, walking, handling objects, and occasionally lifting up to 25 pounds. The work environment presents moderate noise exposure and may require extended periods working at a computer terminal. The position does not generally require travel but may involve occasional trips for training or company functions. Overall, the Full-Time Concierge role at Wildewood Downs is a vital, multifaceted position offering an enriching career in luxury senior living with a supportive community-focused employer.