Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $18.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Employee Discounts
Job Description
Wildewood Downs is a premier luxury senior living community dedicated to providing exceptional living experiences for older adults. Recognized as a Great Place to Work, Wildewood Downs stands out not only for its state-of-the-art facilities but also for its commitment to fostering a compassionate and supportive environment. This community-centered company prioritizes a 'People First, Always' philosophy, which emphasizes respect, dignity, and meaningful connections for its residents and team members alike. The culture at Wildewood Downs encourages teamwork, growth, and a shared mission to enrich the lives of seniors through personalized care and vibrant community engagement.
As a luxury senior living provider, Wildewood Downs offers residents a place where they can enjoy independence, social opportunities, and attentive services all tailored to enhance their quality of life. The community’s commitment to excellence is reflected in its professional team, whose dedication helps maintain an atmosphere of warmth, safety, and positive interaction. This approach also ensures family members and guests feel welcomed and valued, knowing their loved ones are in a trusted, attentive environment.
We are currently seeking a Full-Time Concierge to join our dedicated team. The Concierge is known as the "Director of First Impressions" for our community, serving as the initial point of contact for prospects, residents, families, and guests alike. This pivotal role demands a friendly, professional, and attentive individual who can greet and assist visitors with warmth and efficiency. A Concierge at Wildewood Downs is responsible for ensuring that all interactions reinforce the community’s values and enhance the reputation of the company.
The ideal candidate will be an excellent communicator with strong organizational skills and a passion for delivering outstanding customer service in a senior living setting. This full-time position requires flexibility, technological proficiency, and the ability to manage multiple communication tools such as telephones, pagers, and walkie-talkies. The Concierge will also aid in promoting community programs and events, support sales efforts by engaging visitors, and help maintain building security.
Additional responsibilities include administrative support duties such as managing office inventory, handling mail and deliveries, and assisting with training sessions. Our Concierge must maintain confidentiality of resident and employee healthcare information in accordance with HIPAA standards. We value a team member who can show initiative, adapt to changing situations, and contribute positively to our collaborative environment.
At Wildewood Downs, you will not only advance your career but also make a significant impact on residents' lives by ensuring every moment they spend with us begins with a welcoming presence. Join a company that honors its commitment to the well-being of both its residents and its team members, fostering a culture where you can thrive and grow professionally while making a difference every day.
As a luxury senior living provider, Wildewood Downs offers residents a place where they can enjoy independence, social opportunities, and attentive services all tailored to enhance their quality of life. The community’s commitment to excellence is reflected in its professional team, whose dedication helps maintain an atmosphere of warmth, safety, and positive interaction. This approach also ensures family members and guests feel welcomed and valued, knowing their loved ones are in a trusted, attentive environment.
We are currently seeking a Full-Time Concierge to join our dedicated team. The Concierge is known as the "Director of First Impressions" for our community, serving as the initial point of contact for prospects, residents, families, and guests alike. This pivotal role demands a friendly, professional, and attentive individual who can greet and assist visitors with warmth and efficiency. A Concierge at Wildewood Downs is responsible for ensuring that all interactions reinforce the community’s values and enhance the reputation of the company.
The ideal candidate will be an excellent communicator with strong organizational skills and a passion for delivering outstanding customer service in a senior living setting. This full-time position requires flexibility, technological proficiency, and the ability to manage multiple communication tools such as telephones, pagers, and walkie-talkies. The Concierge will also aid in promoting community programs and events, support sales efforts by engaging visitors, and help maintain building security.
Additional responsibilities include administrative support duties such as managing office inventory, handling mail and deliveries, and assisting with training sessions. Our Concierge must maintain confidentiality of resident and employee healthcare information in accordance with HIPAA standards. We value a team member who can show initiative, adapt to changing situations, and contribute positively to our collaborative environment.
At Wildewood Downs, you will not only advance your career but also make a significant impact on residents' lives by ensuring every moment they spend with us begins with a welcoming presence. Join a company that honors its commitment to the well-being of both its residents and its team members, fostering a culture where you can thrive and grow professionally while making a difference every day.
Job Requirements
- High school graduation or GED required
- certification or completed course work in office management desired
- telephone operating and answering experience required
- 1-2 years' experience in a similar concierge/administrative assistant position desired
- ability to read, write, speak and understand English fluently
- ability to meet or exceed the company's attendance and punctuality standards
- ability to use miscellaneous software and office equipment
- ability to understand and follow directions as given
- ability to work with minimal supervision
Job Qualifications
- High school graduation or GED required
- certification or completed course work in office management desired
- telephone operating and answering experience required
- 1-2 years' experience in a similar concierge/administrative assistant position desired
- ability to read, write, speak and understand English fluently
- ability to meet or exceed the company's attendance and punctuality standards
- ability to use miscellaneous software and office equipment
- ability to understand and follow directions as given
- ability to work with minimal supervision
Job Duties
- Greet, engage and assist residents, family members, guests, and visitors in a vibrant, courteous and professional manner
- answer internal and external telephone calls, pages and walkie talkie
- promote programs, outings and events, encourage participation, and assist residents and/or guests with registration
- support community sales efforts by engaging visitors and prospective residents, collecting information, and promoting Senior Living Communities as a great place to live
- maintain building security, monitor security systems, including the emergency call system, and respond accordingly
- manage the operation and maintenance of all office equipment and communication devices (i.e. call transfers)
- manage mail and newspaper delivery
- assist Business Office Manager with ordering and maintaining adequate inventory of office and community supplies
- participate in and attend all required in-service training sessions
- maintain HIPAA standards and regard all medical or healthcare information pertaining to residents and employees as confidential
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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