Full-Time Concierge

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Paid Time Off

Dental Insurance

Retirement Plan

Employee assistance program

team environment

Career development opportunities

Job Description

Waltonwood is a respected leader in senior living communities, known for providing exceptional care and a welcoming environment for residents. The company focuses on delivering high-quality services in a supportive and friendly atmosphere, ensuring that residents feel comfortable, safe, and engaged within their communities. Waltonwood prides itself on building strong relationships between staff and residents, fostering a sense of family and connection that enhances everyday living.

As a Full-Time Concierge at Waltonwood, you will play a vital role as the frontline ambassador of our community. Working from 7:00 am to 3:00 pm, this position is essential in creating the first and last impression for residents, visitors, and staff. The Concierge provides exceptional customer service and administrative support to community leadership, contributing significantly to the smooth operation of daily activities. Duties include greeting and directing individuals, answering internal and external calls, handling inquiries, and assisting with various requests to improve the overall resident experience. The role demands maintaining safety, security, and emergency protocols to ensure a secure environment for all.

In addition to serving as the social hub within the community, Concierges build meaningful connections with residents and their families through daily interactions. They act as the backbone of the Administrative Department, supporting various departments and advocating for residents’ needs effectively. The position requires a dedicated, friendly attitude combined with strong organizational skills and the ability to manage multiple tasks efficiently. By joining Waltonwood's team, you become part of a supportive culture that values punctuality, dependability, teamwork, and a customer-focused approach. Your contributions will directly impact the quality of life for residents and the overall success of the community.

Job Requirements

High school diploma or GED preferred
Minimum of 6 months of customer service and clerical experience preferred
Proficiency with Microsoft Office and computer applications
Knowledge of multiple phone line operations and phone etiquette
Strong communication and organizational skills
Ability to follow written and oral instructions
Ability to perform physical tasks such as reaching, bending, squatting, lifting up to 20 pounds

Job Qualifications

High school diploma or GED preferred
Minimum of 6 months of customer service and clerical experience preferred
Proficiency with Microsoft Office and other computer applications
Knowledge of multi-line phone systems and proper phone etiquette
Strong communication skills
Excellent organizational skills
Ability to build positive relationships with residents and team members

Job Duties

Greet residents, visitors, and staff in a professional and welcoming manner
Answer internal and external telephone calls promptly and professionally
Apply safety, security, and emergency procedures effectively
Monitor and control building access and following check-in/out procedures
Maintain updated resident rosters and manage daily resident charges
Provide administrative and clerical support to department heads, business office manager, and executive director
Keep the front desk organized, neat, and clean
Assist with additional duties as assigned by the business office manager