Full-Time Concierge

Waltonwood is a reputable senior living community dedicated to providing residents with a warm, welcoming environment where every individual feels at home. The company operates with a deep commitment to delivering exceptional customer service and high-quality care to its residents. Known for its compassionate approach, Waltonwood integrates hospitality with expert care, creating a vibrant and comfortable living experience for seniors. The organization values teamwork, dedication, and a positive attitude among its staff to ensure smooth community operations and resident satisfaction. Waltonwood's Administrative Department plays a critical role in the daily functioning of the community by supporting all departments, managing communications, and addressing residents' needs promptly and effectively.

We are currently seeking full-time Concierges to join our Administrative team, working from 7:00 am to 3:00 pm. Concierges at Waltonwood are essential as they represent the first and last impression of the community for residents, visitors, and staff. This role involves providing exceptional customer service and hospitality to everyone entering and exiting the community. Concierges greet and direct residents and visitors, answer internal and external phone calls, handle day-to-day inquiries, and assist with administrative support for community leadership, including the Business Office Manager and Executive Director. They contribute significantly to the community's comfort, quality, and efficiency by applying safety, security, and emergency procedures.

As part of the Administrative team, Concierges are the social hub of the community, building strong relationships with residents and their families through daily positive interactions. This role requires someone with excellent communication skills, compassion, and organizational abilities. The successful candidate will be adept at managing multiple tasks such as updating resident rosters, collecting daily resident charges, maintaining a neat front desk area, and supporting various administrative duties.

At Waltonwood, we emphasize the importance of regular attendance, punctuality, and dependability as critical aspects of the workplace culture. We encourage our associates to be team players who are willing to help colleagues, welcome new residents and staff warmly, and prioritize the best interests of the community. Being a Concierge here means being an active part of a supportive team committed to enhancing the lives of our residents and ensuring their safety and happiness every day. This fulfilling role offers the opportunity to make a meaningful difference while working in a positive and professional environment.