Full Time Audit

Warwick, RI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $20.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health savings account

401(k) retirement plan

Paid vacation

paid sick days

hotel discounts

educational assistance

Paid parental leave

Life insurance

Short term disability insurance

long term disability insurance

employee perks

hospital indemnity

critical illness insurance

accident insurance

Job Description

Sonesta International Hotels stands as the 8th largest hotel company in the United States and continues to expand rapidly. This renowned hospitality enterprise boasts a diverse portfolio of over 1000 properties spread across eight countries. Sonesta's collection ranges from full-service luxury hotels to focused, strategically-located properties in major cities, offering guests a unique blend of comfort, convenience, and authentic hospitality. At the core of Sonesta’s mission lies a commitment to delivering exceptional human-centered service that fosters connections and loyalty with every guest. Their brand promise, expressed through the philosophy "Together We Thrive," encapsulates their dedication to quality, value, and memorable guest experiences that resonate globally.

The Night Auditor position at Sonesta International Hotels plays a critical role in this mission by ensuring seamless financial integrity and delivering outstanding guest service during overnight operations. This role involves accurately balancing all hotel income and expenses for each 24-hour operational period and supporting the front desk during the overnight shift. As the liaison for hotel systems during the nighttime hours, the Night Auditor is responsible for monitoring operational systems such as Opera and SynXis, promptly addressing any technical difficulties by coordinating with system support. The position requires meticulous attention to detail to audit room revenue, food and beverage income, telephone charges, and room tax while preparing comprehensive daily management and accounting reports.

Apart from accounting responsibilities, the Night Auditor serves as a guest service ambassador by registering guests, issuing room keys, managing reservations, addressing inquiries, and promoting Sonesta's Travel Pass rewards program. This multifaceted role demands strong communication and customer service skills to ensure guest satisfaction and retention during overnight hours. Additionally, the Night Auditor may assist with setup and service of complimentary breakfast, hotel laundry tasks, and act as a security point of contact, emphasizing the dynamic and hands-on nature of the role. Collaboration with managerial staff is essential to resolve accounting discrepancies and uphold the high standards of operational excellence that Sonesta Hotels are known for.

Sonesta International Hotels also emphasizes compliance with federal, state, and local regulations, including alcohol service laws, health and safety guidelines, and security protocols. This role calls for flexible availability, including mornings, evenings, weekends, and holidays, along with the physical ability to perform duties such as lifting, standing for extended periods, and handling hotel equipment. The Night Auditor position is ideal for individuals who possess a keen analytical mindset, strong organizational skills, and a passion for delivering superior guest experiences within a vibrant hotel environment.

Sonesta International Hotels is an equal opportunity employer that values diversity and inclusiveness. They offer a comprehensive benefits package to support employees’ health, financial security, and professional growth. If you aspire to contribute to a globally recognized hospitality leader and thrive in a fast-paced, guest-focused setting, the Night Auditor role at Sonesta provides a rewarding career opportunity with significant potential for advancement and personal development.

Job Requirements

High school diploma or equivalent required
One year of previous hotel experience preferred
Previous background from the extended stay industry preferred
Ability to speak, read, and write fluent English
Valid driver’s license required
Frequently standing up, bending, climbing, kneeling, and moving about the facility
Carrying, lifting or pulling items weighing up to 50 pounds
Frequently handling objects and equipment
Standing for extended periods of time
Will be required to obtain a ServSafe certification
May be required to obtain a TIPS certification
Will be required to work mornings, evening, weekends, and holidays

Job Qualifications

High school diploma or equivalent
One year of previous hotel experience preferred
Previous background from the extended stay industry preferred
Reading and writing skills utilized when compiling department records, guest registration and reservation information
Ability to speak, read, and write fluent English
Other languages beneficial
Professional verbal and written communication skills
Mathematical skills including basic math, percentages, and variances preferred
Problem solving, reasoning, motivating, organizational and training abilities preferred
Experience with Microsoft Office and Opera systems preferred
Valid driver’s license required
Will be required to obtain a ServSafe certification
May be required to obtain a TIPS certification

Job Duties

Deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy
Assist in the preparation of all reports relevant to daily revenues
Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy
Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses
Prepare General Manager daily, weekly and month end reporting packs
Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies
Assist in the washing, drying, and folding of hotel laundry
Act as the security point of contact during various times in the shift
Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information
Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program
Answer phones in a prompt and courteous manner
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel
Process cancellations, revisions, and information updates on changes
Up-sell rooms where possible to maximize revenue
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel
Follow all local laws with regard to alcoholic beverage sales
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered
Issue, control and release guest safe-deposit boxes
Comply with federal, state and local laws regarding health, safety, and alcohol services
Perform other duties as assigned