Fuel Receptionist

Brockton, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $21.00

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Medical

Dental

Vision

long-term disability

Flexible spending account

403B retirement plan

Vacation Time

Optional time

Sick Time

Holidays

Disability Benefits

Life insurance

Direct Deposit

Job Description

Self Help Inc. is a dedicated nonprofit Community Action Agency (CAA) committed to empowering families and individuals across Southeastern Massachusetts through a variety of supportive programs. Established with a mission to stabilize and secure lives within the community, Self Help Inc. offers strategic assistance through education, resource-building, and comprehensive community services. As a reputable social service organization, Self Help Inc. focuses on delivering impactful aid by addressing the essential needs of households, including energy support, thereby fostering a stronger, more resilient community environment.

Currently, Self Help Inc. is seeking a customer service-oriented Receptionist to join their team. The pos... Show More

Job Requirements

Must pass a criminal background check and required clearances
Valid driver's license and reliable transportation
Ability to sit for extended periods
Ability to use computer and telephone
Ability to communicate clearly in person and over the phone
Willingness to work Monday to Friday with occasional weekends
Ability to handle sensitive information with discretion

Job Qualifications

High school diploma or GED
Associate's degree in related fields preferred
Minimum two years experience in receptionist or customer service
Experience in social service or community organizations preferred
Familiarity with fuel assistance programs like LIHEAP is a plus
Proficiency in basic computer applications such as Microsoft Office
Bilingual skills in English and a second language preferred
Excellent verbal and written communication skills
Strong interpersonal skills
Ability to multitask and prioritize
Ability to maintain confidentiality

Job Duties

Provide basic information to callers and visitors regarding fuel assistance programs
Assist individuals in locating and accessing application forms and other necessary documents
Assist with basic data entry or record-keeping related to client interactions
Interact with clients in a respectful, patient, and understanding manner
Maintain client confidentiality in accordance with program policies and regulations
Communicate effectively with individuals from diverse backgrounds
Assist in resolving basic client inquiries or direct them to appropriate staff
Assist with program-related tasks as assigned
Maintain a safe and organized work environment
Participate in staff meetings and training sessions
Book appointments as necessary
Follow appointment log regularly and make necessary changes
Coordinate emergency appointments with informational specialists
Direct handling of FedEx/UP packages
Provide information regarding client applications by researching computer data

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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