FT OTB Host Cheyenne Pershing Location

Cheyenne, WY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.00 - $19.50

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Employee assistance program

Career advancement opportunities

Job Description

Our company is a well-established gaming and entertainment venue dedicated to providing unparalleled customer service and a dynamic, enjoyable atmosphere for all patrons. As a leader in the gaming industry, we pride ourselves on creating an engaging and secure environment that caters to both casual visitors and avid gaming enthusiasts. Our commitment to excellence is reflected in our high standards for staff who interact directly with customers, ensuring a memorable and positive experience for every guest who walks through our doors.

We are currently seeking a dedicated and personable Gaming Floor Attendant to join our vibrant team. This role is crucial in maintaining the lively and welcoming atmosphere of our Off-Track Betting (OTB) floor. The Gaming Floor Attendant is responsible for proactively engaging with guests by greeting them warmly and providing courteous service throughout their visit. This position involves a significant amount of customer interaction, requiring the attendant to answer questions, build rapport with returning customers, and ensure a friendly, upbeat environment.

In addition to customer service duties, the attendant will have responsibilities related to handling financial transactions quickly and accurately, including managing cash and jackpots on gaming terminals. The role also involves performing minor maintenance and repairs on various gaming terminals to ensure all equipment operates smoothly and efficiently. Protecting company assets is a critical part of the job, as the attendant must adhere strictly to all company policies, procedures, and gaming regulations.

We expect the successful candidate to be attentive and enthusiastic while walking the gaming floor, identifying opportunities to assist guests with terminal operations, Bonuses, promotions, and amenities. The attendant will listen patiently to guest concerns and complaints and work towards resolving them to maintain customer satisfaction. Keeping the gaming area clean, organized, and safe is another vital function, including tasks such as clearing empty drinks and picking up trash.

This position requires collaboration with colleagues and supervisors to ensure smooth operations and compliance with all applicable gaming laws and internal controls. The Gaming Floor Attendant must be comfortable working under varying conditions, including busy periods, and be adaptable to work longer hours when needed.

Overall, this is an excellent opportunity for an individual who enjoys interacting with people, working in a fast-paced entertainment environment, and possesses basic technical skills to support gaming equipment. This role offers a chance to be part of a team that values service excellence and a positive guest experience.

Job Requirements

At least 21 years of age
Verify right to work in the United States
Obtain and maintain the required Gaming License
Successfully complete and pass pre-employment drug screenings
Friendly personality comfortable initiating greetings and conversations
Experience using basic tools
Previous proven experience accurately counting, handling, and keeping track of money
Ability to quickly learn pari-mutual equipment and rules and regulations
Basic understanding of and experience using computers and computer programs
Ability to communicate effectively in English, including both written and verbal forms
Professional appearance and personal hygiene as deemed appropriate by supervisor
Obtain and maintain all work cards as required by the company
Work is performed indoors
More than 40 hours a week will be required at times
Work hours subject to change
Must be able to work long hours under busy conditions
Subject to hazards which may cause personal bodily harm including smoke, common colds, influenza, dust, odors, and elevated noise levels
Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces
Duties may involve walking, standing for long periods of time, sitting and crouching
Specific required movements include trunk-bend, twist, rotate, push, pull, and carry
Arms-reach, carry, push, pull, lift, twist, and rotate
Legs-lift, push, pull, twist, and rotate
Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity
Must be able to lift 50 lbs

Job Qualifications

Friendly personality comfortable initiating greetings and conversations
Experience using basic tools
Previous proven experience accurately counting, handling, and keeping track of money
Ability to quickly learn, pari-mutual equipment, and rules and regulations
Basic understanding of, and experience using, computers and computer programs
Ability to communicate effectively in English, including both written and verbal forms
Professional appearance and personal hygiene as deemed appropriate by supervisor
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
At least 21 years of age
Obtain and maintain the required Gaming License
Successfully complete and pass pre-employment drug screenings

Job Duties

Walk the gaming area looking for opportunities to interact with internal and external guests displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction
Clearly communicate how terminals play and operate, Winners Club benefits, internal promotions, and site amenities
Calmly listen to guest concerns and complaints
attempt to resolve as possible
Accurately count and maintain cash bank and transactions
Keep gaming area clean, stocked, secured, and well maintained, including but not limited to, picking up trash, clearing empty drinks, etc.
Troubleshoot minor repairs with wagering terminals and player tracking system as needed
Work effectively with staff and guests, including but not limited to, working through disagreements in a courteous manner
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, litle 31, and federal regulations, as they apply to the position
Maintain good working relations through all channels of supervisors, employees, and regulators
Follow instructions of the supervisor
Efficiently perform duties in both calm and busy situations
Perform additional duties and responsibilities as assigned