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FT Library Customer Adviser - Price Hill Branch
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.48 - $25.35
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Vision Insurance
Job Description
The Cincinnati & Hamilton County Public Library is a renowned public library system dedicated to providing exceptional services and resources to its diverse community. Serving as a vital hub for education, culture, and community engagement, the library system encompasses multiple branches, each designed to cater to the needs of the local population. Among these branches is the Price Hill Branch, which is committed to enriching the lives of patrons through access to a vast collection of materials, technology resources, programs, and expert assistance. The library continuously embraces and embodies core values such as diversity, equity, inclusion, and customer service excellence,... Show More
Job Requirements
- Skill in customer service
- ability to arrange materials in alphabetical and numerical order
- ability to work independently and with coworkers in a wide variety of situations with minimal supervision
- ability to use all technology applicable to the essential functions of the job and commonly used by the library
- lifting objects up to 50 pounds and carrying them short distances 50 feet or less is required
- pushing carts of library materials up to 150 pounds is required
- working irregular hours including evenings and weekends is required
Job Qualifications
- High school diploma or equivalent is required
- no certifications or licensure required
- no years of relevant experience necessary
- no supervisory experience required
Job Duties
- Circulates materials to customers including checking materials in and out processing holds registering customers and collecting fees
- assists customers with various technologies
- shelves returned materials
- searches for requested materials
- performs readers' advisory and reference services
- participates in the location's shared responsibilities including desk setup bookdrop delivery ILS reports supply orders and filling interagency requests
- assists in collection maintenance including weeding and reading shelves to ensure correct order
- assists with programs displays and meeting room approvals
- refers customers' issues and complaints to managers and or designated persons-in-charge
- prepares and deposits money from fees
- serves as the person-in-charge in the absence of leadership as needed
- interprets the library's policies and procedures to the public in a customer-friendly manner
- supports and advances the library's mission of connecting people with the world of ideas and information
- embraces and embodies the library's core beliefs strategic priorities and pillars of excellence
- demonstrates a commitment to diversity equity and inclusion efforts of all colleagues and customers
Job Criteria
Experience
No experience required
Job Location
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