FT Library Customer Adviser - Price Hill Branch

The Cincinnati & Hamilton County Public Library is a renowned public library system dedicated to providing exceptional services and resources to its diverse community. Serving as a vital hub for education, culture, and community engagement, the library system encompasses multiple branches, each designed to cater to the needs of the local population. Among these branches is the Price Hill Branch, which is committed to enriching the lives of patrons through access to a vast collection of materials, technology resources, programs, and expert assistance. The library continuously embraces and embodies core values such as diversity, equity, inclusion, and customer service excellence, all while fostering a welcoming environment for individuals of all backgrounds and ages.

The Full-Time Library Customer Adviser role at the Price Hill Branch is a dynamic position focused on direct interaction with library customers. This role encompasses a wide array of responsibilities aimed at supporting patrons in accessing library materials, navigating information resources, utilizing technology, and participating in library programs. Employees in this position are expected to be adaptable, knowledgeable, and proactive, ensuring the seamless operation of library services and promotion of the library's mission to connect people with ideas and information. This role requires a strong commitment to customer service, a positive attitude, and an ability to work collaboratively with a diverse team under minimal supervision.

The Library Customer Adviser’s duties include circulating materials such as checking items in and out, processing holds, registering new customers, and collecting fees. Advising customers on technology usage, assisting with reference inquiries, and providing readers' advisory ensure that patrons have access to meaningful information and resources. Moreover, the Adviser engages in collection maintenance by shelving returned materials, weeding outdated books, and ensuring the correct order of shelves. Participation in the location’s shared responsibilities like desk setup, managing bookdrops, delivery, and interagency requests further supports daily operations.

Additionally, the Adviser helps facilitate library programs, assists with displays and meeting room approvals, and acts as a liaison by referring customer issues to management when necessary. The position also involves handling monetary transactions related to fees and being prepared to serve as the person-in-charge in the absence of leadership. This vital role demands compliance with all library policies, workplace expectations, and a dedication to the library’s strategic priorities and pillars of excellence. The position offers a competitive salary of $17.48 per hour with a full-time schedule of 40 hours per week, including evenings and weekends, supporting work-life balance and consistent employment.

Overall, the Library Customer Adviser position at the Price Hill Branch provides a rewarding opportunity to contribute meaningfully to the community by promoting literacy, information access, and equitable service. Individuals passionate about libraries, eager to deliver excellent customer interactions, and committed to fostering inclusive community spaces will find this role fulfilling and impactful.