FT Front Desk Agent

Concord Hospitality is a respected leader in the hotel industry known for its commitment to quality, integrity, community, profitability, and fun. As a company, Concord Hospitality places immense value on its associates, creating an environment that fosters respect, growth, and a strong sense of community. With numerous hotels under its management, Concord Hospitality offers a dynamic work culture that emphasizes career advancement, training and development, and a supportive workplace where employees feel valued and motivated to deliver exceptional guest experiences. The company’s Associate First policy highlights its dedication to putting employees’ needs front and center, making it an ideal workplace for individuals passionate about hospitality and personal growth.

The Front Desk & Guest Care role at Concord Hospitality is an integral position in the hotel’s operations. The front desk is the hub of guest interaction and engagement, where first impressions are created and guest satisfaction is fostered. This role requires a dedicated individual who is proactive, responsive, and genuinely passionate about serving others. This position offers an exceptional opportunity to be part of a vibrant hospitality team that prides itself on delivering outstanding customer service. The starting wage for this position is $16 per hour, reflective of the company’s commitment to offering competitive compensation.

As a Front Desk Clerk, you will be the face of the hotel and pivotal in ensuring that each guest receives a warm welcome and efficient assistance throughout their stay. This role demands excellent communication skills and a keen sense of responsibility as you will be handling guest inquiries, concerns, and various administrative tasks. Key duties include managing guest check-ins and check-outs, handling payments and charges, and effectively communicating with other hotel departments and management to resolve guest issues promptly. Furthermore, you will cross-train to assist in the small lobby bar during evening shifts, allowing you to expand your skill set and earn additional tips. The role requires flexibility with open availability including mornings, evenings, weekends, and holidays due to the hotel’s 24/7 operation.

Working at Concord Hospitality means more than just a job; it’s being part of a company that values quality work and nurtures a supportive and enjoyable work environment. The front desk team plays a crucial role in shaping the guest experience, and this position offers the chance to develop hospitality skills and build a rewarding career in the hospitality industry. With a focus on personal and professional growth, Concord Hospitality provides full-time associates with a comprehensive benefits package, including medical, dental, vision coverage, life insurance, disability plans, 401K options, tuition assistance, discounted hotel rates, and much more. Whether you are an experienced hotel professional or new to the industry, this role offers a fantastic platform to grow and thrive in a fun, employee-centric culture.