FT Customer Service Leader

Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training opportunities
Equal employment opportunity

Job Description

Food Lion is a well-established supermarket chain that has been providing communities with affordable and fresh grocery options since 1957. With a strong presence across 10 Southeastern and Mid-Atlantic states, Food Lion employs over 82,000 associates who serve more than 10 million customers weekly. The company prides itself on enhancing customer shopping experiences through excellent service, a vast product selection, and community-focused initiatives. Committed to equal employment opportunities, Food Lion embraces diversity and inclusion in its workforce, ensuring a supportive and fair environment for all employees. The specific location in Savannah, Georgia, at 1040 King George Blvd, is part of... Show More

Job Requirements

  • High school diploma or equivalent preferred
  • effective communication and customer service skills
  • willingness to learn multiple tasks and technical job requirements
  • ability to perform duties of cashier and service center
  • meet minimum age requirements
  • physical ability to lift up to 50 lbs occasionally
  • ability to use computers and communication systems
  • perform repetitive hand and arm motions
  • ability to bend and lift products
  • stand for entire shift and walk short distances
  • tolerate working in extreme temperatures
  • visual ability to check IDs, checks, and documents
  • ability to handle currency and operate equipment
  • move empty bottles where applicable

Job Qualifications

  • High school graduate or equivalent preferred
  • effective communication and customer service skills
  • ability and willingness to learn multiple tasks and technical requirements of the job
  • ability to perform the technical requirements of cashier and service center
  • must meet minimum age requirements to perform specific job functions
  • must be able to meet the physical requirements of the position, with or without reasonable accommodations

Job Duties

  • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
  • greet each customer and uses his or her name whenever possible
  • avoid personal conversations with other associates when customers are present
  • ensure store office functions are completed accurately and on time using accounting packets
  • communicate all cash variances to the Assistant Customer Service Manager
  • maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
  • ensure work station and front end area of the store has a neat and clean presentation
  • maintain proper knowledge of all sales associate register functions and front end accounting services
  • report any register malfunction to the Customer Service Manager or place service calls efficiently
  • ensure the MVP savings center KIOSK is filled with paper and properly working
  • perform tasks of sales associate when scheduled or as needed per the surge plan guidelines
  • perform tasks of the customer lead as needed to ensure service standards are maintained
  • maintain alertness and call for assistance when needed to service customers per service standards
  • be courteous and helpful to other associates
  • wear the Food Lion uniform complete with name badge while adhering to dress code
  • adhere to all company guidelines, policies and standard practices
  • observe and correct all unsafe conditions that could cause accidents
  • notify quality assurance of any cleaning issues or maintenance required on front end
  • successfully complete computer based training and training aid courses
  • perform all other duties as assigned

Job Location

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