Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $24.00
Work Schedule
Standard Hours
Benefits
hourly pay
Paid Time Off
Holiday pay
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
401k plan
HSA/FSA plans
Referral Bonus
Discounted lodging
Employee assistance program
volunteer opportunities
Committee participation
Online Learning Platform
Job Description
Columbia Hospitality is a renowned hospitality company known for its commitment to creating exceptional guest experiences through dedicated service and a people-first approach. As a leader in the hospitality industry, Columbia Hospitality operates a range of properties including hotels, resorts, and residential communities that offer luxurious and thoughtful environments to their guests and residents. The company's ethos centers around a values-driven culture that prioritizes respect, inclusivity, and growth for its employees, fostering a work environment where team members can thrive professionally and personally. Columbia Hospitality is dedicated to diversity and inclusion, believing that varied perspectives enrich the company culture and... Show More
Job Requirements
- Ability to read write and speak English fluently
- Previous experience in customer service roles preferred
- Proficiency in Microsoft Office applications especially Word and Excel preferred
Job Qualifications
- Previous experience in customer service roles preferred
- Ability to read write and speak English fluently
- Proficiency in Microsoft Office applications especially Word and Excel preferred
Job Duties
- Maintains up to date information of events both current and future occurring in region
- Establishes professional familiarity of personal preferences likes and dislikes of residents and guests
- Answers the telephone in a pleasant and professional manner within three rings
- Coordinates requests comments and reservations through property intranet service
- Communicates key updates and information to team members and management in a timely manner
- Ensures proper building safety and security measures are followed at all times
- Carefully documents the details of shift through logs and other reports for continuity
- Maintains a close working relationship with local police and alarm monitoring services
- Ensures unwelcomed visitors and solicitors do not enter private residences or common areas
- Manages permissions to enter contractor and vendor logistics and resident visitors and guests through building intranet
- Maintains a clean neat organized and orderly offices and desks at all times
- Responds to all resident and guest's requests in an expeditious courteous and professional manner
- Responds to all emails within 24 hours
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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