Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $9.75 - $18.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Training and development opportunities
employee recognition programs
Diverse and Inclusive Work Environment
Career advancement opportunities
Employee Discounts
Job Description
Marriott International is a leading global hospitality company renowned for its commitment to exceptional service and memorable guest experiences. Operating a diverse portfolio that includes the prestigious JW Marriott brand, Marriott International offers luxurious accommodations in gateway cities and distinctive resort locations worldwide. With a reputation for excellence, Marriott Hotels and its luxury portfolio brands are dedicated to cultivating an inclusive, respectful, and dynamic workplace that values the unique contributions of every associate. Marriott Hotels strive to elevate hospitality by continuously innovating and emphasizing heartfelt, thoughtful service that enriches the guest experience. The company embraces diversity and is an equal opportunity employer, promoting a culture of belonging and development for all employees.
The role of Guest Service Expert at JW Marriott is not just about serving food and drinks; it’s about creating an immersive and memorable experience for every guest throughout their visit. This position emphasizes the importance of initiative, attentiveness, and professionalism. Guest Service Experts ensure that every interaction contributes positively to the overall guest journey. Whether setting tables, managing menu communications, or interacting and serving guests directly, associates in this role make every transaction and moment count. They are expected to maintain a safe and clean work environment, uphold company policies, and represent the brand with impeccable personal appearance and communication skills. This role is physically active, requiring employees to be on their feet for extended periods, move across uneven or slippery surfaces, and handle moderate lifting tasks. The position is ideal for individuals seeking to start or build their career in hospitality who thrive in a dynamic, fast-paced environment and value delivering exceptional service. Marriott International supports its associates by fostering opportunities for growth, training, and recognition, making this position a gateway to a rewarding career in the hospitality industry. The opportunity to be part of an internationally recognized brand and contribute to a legacy of hospitality excellence is a compelling prospect for any aspiring guest service professional.
The role of Guest Service Expert at JW Marriott is not just about serving food and drinks; it’s about creating an immersive and memorable experience for every guest throughout their visit. This position emphasizes the importance of initiative, attentiveness, and professionalism. Guest Service Experts ensure that every interaction contributes positively to the overall guest journey. Whether setting tables, managing menu communications, or interacting and serving guests directly, associates in this role make every transaction and moment count. They are expected to maintain a safe and clean work environment, uphold company policies, and represent the brand with impeccable personal appearance and communication skills. This role is physically active, requiring employees to be on their feet for extended periods, move across uneven or slippery surfaces, and handle moderate lifting tasks. The position is ideal for individuals seeking to start or build their career in hospitality who thrive in a dynamic, fast-paced environment and value delivering exceptional service. Marriott International supports its associates by fostering opportunities for growth, training, and recognition, making this position a gateway to a rewarding career in the hospitality industry. The opportunity to be part of an internationally recognized brand and contribute to a legacy of hospitality excellence is a compelling prospect for any aspiring guest service professional.
Job Requirements
- high school diploma or g.e.d. equivalent
- less than 1 year related work experience
- no supervisory experience
- ability to stand, sit, or walk for extended periods
- ability to move over uneven or slippery surfaces
- physical ability to lift, carry, push, or pull objects up to 25 pounds independently and up to 50 pounds with assistance
Job Qualifications
- high school diploma or g.e.d. equivalent
- less than 1 year related work experience
- no supervisory experience
- no license or certification required
Job Duties
- set tables for guests
- communicate effectively with kitchen staff
- interact with and serve guests attentively
- clean work areas and supplies
- follow company policies and procedures
- uphold quality standards
- maintain professional uniform, appearance, and communication
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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