Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Employee wellness programs
Job Description
SLS LUX Brickell is a distinguished hospitality establishment located in a vibrant and bustling neighborhood that stands out with its distinctive multi-color exterior. As part of the renowned SLS Hotels brand, it offers an irresistible and spellbinding retreat in the heart of the city, blending glamour with a playful spirit. This upscale lifestyle brand hotel is dedicated to creating extraordinary experiences for guests and team members alike. Known for its commitment to excellence, SLS LUX Brickell sets itself apart as a place where luxury meets comfort and personalized service, making every visit remarkable and memorable. The hotel fosters a collaborative... Show More
Job Requirements
- High School Diploma or equivalent
- One to two years of experience in a public contact role preferably in an upscale or lifestyle brand hotel
- Exceptional hospitality attitude with a personable and friendly demeanor
- Ability to multitask and work efficiently in a fast-paced environment
- Must be able to stand or walk for an eight-hour shift
- Strong communication skills in English
- Ability to perform physical tasks such as lifting up to 50 lbs and pushing or pulling up to 150 lbs with equipment
- Ability to maintain professional grooming and adhere to uniform guidelines
- Must pass regular pour tests
- Must comply with all health, safety, and liquor licensing regulations
- Ability to work flexible schedules including inside and outside environments
- Ability to remain calm and handle stressful situations effectively
- Must have the capacity to use computer software like Microsoft Office, Micros, ADP, and Open Table
- Must attend mandatory meetings and participate in community events
- Ability to observe and respond to guest and team needs promptly
Job Qualifications
- High School Diploma or equivalent
- One to two years experience in a public contact position preferably in an upscale or lifestyle brand hotel
- Exceptional personality with a hospitality-driven attitude
- Gracious, friendly, and fun demeanor
- Ability to multitask and work in a fast-paced environment with high attention to detail
- Maintain positive and productive working relationships
- Ability to work independently and collaboratively
- Capable of standing or walking for a minimum eight-hour shift
- Observant and quick to respond to various situations
- Ability to twist, tow, reach, bend, climb, and carry objects as necessary
- Excellent communication skills in English, both written and verbal
- Ability to work indoors and outdoors throughout the year
- Additional language skills preferred
Job Duties
- Support team actively and enthusiastically
- Take care of guests with attentiveness and hospitality
- Greet all guests warmly and courteously
- Prepare and service beverages promptly and efficiently for servers and guests
- Provide exceptional customer service to all guests
- Ensure service complies with state and local alcohol regulations
- Manage cash, comp, and check control procedures accurately
- Conduct regular inventory of the bar
- Provide guests with accurate information about the property and entertainment
- Work with urgency to anticipate guest and team needs
- Communicate effectively with management and service staff to resolve guest issues
- Maintain compliance with Florida health codes in work area
- Follow company inventory control requirements
- Pass pour tests regularly
- Keep stations stocked and polished
- Take orders for in-room dining
- Understand operational setup of hotel pool, lounge, and bar
- Maintain thorough knowledge of all hotel menus
- Provide friendly and professional service consistently
- Perform additional duties as assigned by supervisor or manager
- Communicate clearly and positively with venue teams
- Stay calm and alert during emergencies and busy periods
- Collaborate with other departments as necessary
- Make sound decisions and adapt procedures when needed
- Attend mandatory meetings and community events
- Utilize software such as Microsoft Office, Micros, ADP, and Open Table
- Keep work area clean and secure confidential documents properly
- Demonstrate positive leadership and ensure policy compliance
- Maintain neat grooming and uniform standards
- Assist in supporting company culture and service standards
- Operate safely with personal protective equipment
- Ability to lift and handle heavy items safely
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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