Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $15.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
team events
Job Description
Rock City Enterprises is a renowned hospitality and entertainment company dedicated to creating memorable experiences for guests through its diverse range of attractions and services. With a strong commitment to enriching lives through wonder and connection, Rock City Enterprises operates several properties that offer unique opportunities for exploration, learning, and enjoyment. The company prides itself on fostering a culture of excellence, courage, care, and wonder, ensuring that every guest and partner feels valued and supported throughout their experience. The company places a high value on delivering outstanding customer service, innovative offerings, and maintaining a welcoming environment for visitors of all ages and backgrounds. This commitment to quality and community engagement underscores the company's leading position in the hospitality and entertainment industry.
The Frontline Floater position at Rock City Enterprises is an essential role designed to provide flexible frontline support across multiple guest-facing departments, including Admissions, Retail, Operations, and Front-of-House Food and Beverage. This dynamic role requires adaptability, cross-training, and the willingness to move between teams and locations based on operational needs. Reporting directly to the Operations Manager, the Frontline Floater is a key player in maintaining seamless operations, consistent guest service, and positive experiences for both visitors and staff members.
As a Frontline Floater, the successful candidate will engage directly with guests, providing excellent service aligned with the company’s mission and core values. This includes answering guest inquiries, sharing information about Rock City offerings and special events, and sometimes performing Guest Relations Desk responsibilities. The role also involves operating point of sale (POS) systems efficiently, assisting with opening and closing procedures, and supporting food service operations while adhering to food safety standards. Maintaining cleanliness and organization across various guest areas, assisting with traffic direction, and supporting team collaboration are important aspects of this versatile position.
The ideal candidate for this role will demonstrate exceptional communication skills, a customer-centric attitude, and the ability to work well in a fast-paced, team-oriented environment. A flexible schedule and the physical capability to perform various duties such as standing for extended periods, lifting up to 50 pounds, and performing manual tasks are required. This role offers a unique opportunity to gain experience in multiple operational areas within a well-established hospitality company that values growth, development, and guest satisfaction.
Overall, the Frontline Floater serves as a vital support role ensuring that all guest-facing teams operate smoothly and guests receive the highest level of care and engagement possible. This position is perfect for individuals who enjoy variety in their workday, relish guest interaction, and are eager to contribute to an exceptional team environment while supporting the mission of enriching lives through wonder and connection.
The Frontline Floater position at Rock City Enterprises is an essential role designed to provide flexible frontline support across multiple guest-facing departments, including Admissions, Retail, Operations, and Front-of-House Food and Beverage. This dynamic role requires adaptability, cross-training, and the willingness to move between teams and locations based on operational needs. Reporting directly to the Operations Manager, the Frontline Floater is a key player in maintaining seamless operations, consistent guest service, and positive experiences for both visitors and staff members.
As a Frontline Floater, the successful candidate will engage directly with guests, providing excellent service aligned with the company’s mission and core values. This includes answering guest inquiries, sharing information about Rock City offerings and special events, and sometimes performing Guest Relations Desk responsibilities. The role also involves operating point of sale (POS) systems efficiently, assisting with opening and closing procedures, and supporting food service operations while adhering to food safety standards. Maintaining cleanliness and organization across various guest areas, assisting with traffic direction, and supporting team collaboration are important aspects of this versatile position.
The ideal candidate for this role will demonstrate exceptional communication skills, a customer-centric attitude, and the ability to work well in a fast-paced, team-oriented environment. A flexible schedule and the physical capability to perform various duties such as standing for extended periods, lifting up to 50 pounds, and performing manual tasks are required. This role offers a unique opportunity to gain experience in multiple operational areas within a well-established hospitality company that values growth, development, and guest satisfaction.
Overall, the Frontline Floater serves as a vital support role ensuring that all guest-facing teams operate smoothly and guests receive the highest level of care and engagement possible. This position is perfect for individuals who enjoy variety in their workday, relish guest interaction, and are eager to contribute to an exceptional team environment while supporting the mission of enriching lives through wonder and connection.
Job Requirements
- high school diploma or GED preferred
- minimum of one year of experience in hospitality customer service or a related environment preferred
- valid driver’s license with a good driving record required
- ability to present a professional polite and engaging image to guests and partners
- strong communication skills with the ability to interact effectively with peers leaders and guests
- ability to work effectively across multiple teams in a fast-paced environment
- willingness and ability to learn and train on multiple guest-facing roles
- ability to resolve basic guest issues and support operational needs
- basic math skills with the ability to handle money accurately
- regular use of hands and fingers
- ability to lift and/or move up to 50 pounds
- ability to stand walk stoop kneel or crouch frequently
- flexible availability to work nights weekends holidays and special events as needed
Job Qualifications
- high school diploma or GED preferred
- minimum of one year of experience in hospitality customer service or a related environment preferred
- equivalent combinations of education and experience will be considered
- ability to present a professional polite and engaging image to guests and partners
- strong communication skills with the ability to interact effectively with peers leaders and guests
- ability to work effectively across multiple teams in a fast-paced environment
- willingness and ability to learn and train on multiple guest-facing roles
- ability to resolve basic guest issues and support operational needs
- basic math skills with the ability to handle money accurately
Job Duties
- deliver excellent guest service to internal and external customers in alignment with Rock City Enterprises mission culture and values
- model the culture of excellence in all guest and partner interactions
- engage with guests answer questions and provide accurate information about Rock City offerings events and local attractions
- perform frontline duties for Admissions Retail Operations and Front-of-House Food and Beverage teams as assigned
- operate point of sale POS systems accurately and efficiently to process transactions
- assist with opening and closing procedures for assigned teams as needed
- maintain knowledge of food safety standards and menu items for food locations
- assist with preparation and service of food and beverages in accordance with safety and quality standards
- maintain cleanliness and organization of workspaces retail outlets food outlets gathering spaces restrooms parking lots and other guest-facing areas
- assist with monitoring trails guest gathering spaces parking areas and restrooms including litter removal and scheduled restroom cleaning
- assist with directing traffic and parking guests when instructed
- shift quickly between tasks teams and locations to meet changing operational needs
- work collaboratively with multiple teams to ensure smooth operations and positive guest experiences
- stay knowledgeable and up to date on Rock City products promotions special events and operational procedures
- perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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