Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Uniform allowance
Professional development opportunities
Job Description
Halekulani is a prestigious hotel with a rich cultural history that spans over 100 years, located on the iconic Waikiki Beach. Renowned for its gracious hospitality, impeccable service, and unparalleled cuisine, Halekulani is a beacon of luxury and tradition in the hospitality industry. The hotel emphasizes a core value called LEGACY, which celebrates its cultural heritage and continues to inspire the way employees engage with guests, creating memorable experiences through the "art of service." \n\nHalepuna Waikiki, part of the Halekulani family, upholds these same values and standards. Joining the team here means becoming part of a legacy that prioritizes excellence... Show More
Job Requirements
- High school diploma or equivalent vocational training certificate
- At least six months of hospitality experience or equivalent with strong guest service skills
- Valid driver’s license with an acceptable abstract
- Ability to drive and operate manual and automatic vehicles
- Ability to work independently and manage multiple tasks
- Must exhibit professional image and good voice
- Must be physically able to lift, carry, push, and pull weights up to specified limits
- Ability to work varying days and hours including weekends and holidays
- Knowledge of hotel services, local attractions, and effective communication skills
Job Qualifications
- High school diploma or equivalent vocational training certificate
- At least six months of hospitality experience or equivalent
- Strong guest and customer service skills
- Experience with property management systems helpful
- Valid driver’s license with an acceptable driving abstract
- Ability to operate manual and automatic transmission vehicles
- Professional demeanor with friendly, outgoing personality
- Ability to multitask and work independently
- Excellent communication and interpersonal skills
- Knowledge of local tourism and service vendors
- Ability to work varying shifts including weekends and holidays
Job Duties
- Warmly greet and welcome arriving guests and patrons as they enter the hotel
- Assist guests with luggage handling including loading and unloading into vehicles
- Organize and deliver luggage for tour groups
- Store, track, and deliver packages as needed
- Drive and park guest vehicles safely and in a timely manner
- Retrieve guest vehicles upon request or departure
- Assist physically challenged travelers and guests with special needs
- Answer phone calls courteously and professionally within two rings
- Provide accurate information and directions to local attractions, entertainment, and facilities
- Respond promptly to guest requests and anticipate their needs
- Ensure all valet experiences meet the hotel’s standards of excellence
- Maintain cleanliness, sanitation, and organization of work areas
- Report safety hazards and security concerns to the Porter Supervisor
- Collaborate with other departments to resolve guest issues
- Serve as the eyes and ears for hotel security
- Perform other related duties as assigned by management
Job Location
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