Front Services Clerk Supervisor

Westin Hotels & Resorts is a leading international hotel brand famed for its commitment to wellness and providing guests with a rejuvenating travel experience. Situated at 2365 Kalakaua Ave, Honolulu, Hawaii, this hotel specializes in premium hospitality services designed to enhance the wellbeing and satisfaction of its visitors. The Westin team fosters a culture of inclusivity, respect, and continuous growth, welcoming individuals from diverse backgrounds to enrich the vibrant community within the establishment. As part of Marriott International, Westin is dedicated to equal employment opportunity, emphasizing diversity in culture, talents, and experiences, and ensuring an accommodating work environment free from discrimination based on disability, veteran status, or other protected characteristics. This hotel is not just a place to work—it is a place to thrive and contribute to making travel experiences nourishing for the mind and body.

The role of the Bellperson at Westin Honolulu represents a critical guest services function aimed at ensuring every visitor enjoys seamless assistance with their stay, starting from arrival through departure. This part-time, non-management position offers hourly pay ranging from $26.97 to $33.71, including tip eligibility, reflecting the value placed on excellent service delivery. A valid driver's license and a clean driving abstract are mandatory requirements for this position, given the nature of the job involving guest transportation and luggage handling.

As a Bellperson, you will greet guests warmly and provide essential information regarding hotel amenities, services, and schedules, as well as local attractions and areas of interest. Your presence will be a comforting first and last impression, opening doors, assisting with luggage storage and retrieval, and offering transportation services such as taxi or shuttle bookings when needed. Coordination with other hotel staff including bell staff and service personnel ensures a smooth and enjoyable guest experience.

This role requires physical stamina, as it involves standing, walking, and lifting objects weighing under 50 pounds independently and assisting with heavier items up to 75 pounds. You must demonstrate attention to safety protocols, maintaining a tidy appearance and professional demeanor, and navigating hotel premises including uneven or slippery surfaces with care. Communication skills are paramount in this guest-facing role; you will use clear, professional language to interact effectively with guests and colleagues alike. Additional responsibilities include monitoring security concerns, reporting maintenance issues, assisting with employee mentoring and training efforts, and providing ongoing follow-up to guest requests or complaints to ensure satisfaction.

Westin’s mission to empower guests to achieve their best selves underscores the importance of employee wellbeing. The ideal candidate will be passionate about wellness, approachable, optimistic, and adventurous, fostering an environment where personal growth and guest satisfaction go hand in hand. Joining Westin Hotels & Resorts means becoming part of a global team committed to wellness, quality assurance, and the exceptional hospitality experience that Westin is known for worldwide. This position offers not only competitive pay but also access to a comprehensive benefits package including healthcare, retirement plans, paid time off, life and disability insurance, and other wellness-related employee benefits. By choosing to work with Westin, you embark on a career path where you can make a meaningful difference to travelers’ journeys while developing yourself both professionally and personally in a supportive and inspiring environment.