Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.75 - $23.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Vision Insurance
Dental Insurance
Medical insurance
paid holiday
Paid Time Off
free season pass
401(k) retirement plan
Employee Discounts
Job Description
Alyeska Resort is a premier mountain resort located in Girdwood, Alaska, just 45 minutes south of Anchorage. This notable resort boasts over 300 rooms along with a renowned Nordic Spa and Ski Area, making it a top destination for guests seeking a blend of outdoor adventure and luxury relaxation. The resort is deeply embedded in the vibrant and friendly community of Girdwood, where a spirit of camaraderie and a passion for nature are highly cherished. Employees at Alyeska Resort enjoy a dynamic and engaging work environment that perfectly balances hard work with leisure, allowing them to share their enthusiasm for hospitality and the local lifestyle with every guest they serve. Alyeska prides itself on offering year-round employment opportunities and fostering a welcoming culture where career development is highly supported and employee well-being is a priority.
The role of Front Operations Supervisor at Alyeska Resort is a critical leadership position within the hotel’s guest service team, responsible for overseeing the Front Desk and Concierge departments. This full-time position focuses on ensuring guests have a seamless, enjoyable experience from arrival to departure. The supervisor manages all aspects of front desk operations, including coordinating staff schedules, handling guest inquiries and complaints with tact and professionalism, and maintaining the overall efficiency and appearance of the front desk area. A key part of the job involves training new employees to uphold Alyeska’s high standards for customer service, ensuring all team members understand and implement resort policies, procedures, and best practices. The role also requires close collaboration with other departments like Sales to ensure group experiences are positive and meet guest expectations.
In addition, the Front Operations Supervisor is responsible for financial transactions, such as cash handling and billing inquiries, and for maintaining operational compliance with safety regulations including OSHA standards. The job demands excellent organizational skills, a detail-oriented approach, and the ability to remain calm and effective under pressure. Proficiency in hotel management software is preferred to facilitate smooth daily operations. The role also occasionally requires acting as a Front Desk Agent during periods of low staffing or reduced labor demand.
This leadership role offers a competitive compensation and benefits package. Benefits include vision, dental, and medical insurance for regular full-time employees, paid holidays and paid time off for vacation and personal needs, free season passes for employees and qualified dependents, a Roth 401(k) and 401(k) retirement savings plan, and discounts on rooms, dining, shops, and spa services within the resort.
The resort fosters a respectful and honest workplace culture grounded in family values, quality service, teamwork, industry knowledge, and integrity. Employees are valued as essential contributors to success and are encouraged to cultivate strong, trust-based relationships with guests and colleagues alike. The resort also emphasizes the importance of safety, providing training on emergency plans and injury prevention to ensure a secure environment for both staff and visitors.
Physically, the Front Operations Supervisor must be capable of handling moderate lifting, prolonged standing, and the physical demands of the fast-paced hospitality industry. The position may require working extended hours and weekends to meet seasonal demands and ensure top-level guest experiences at all times. Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. Candidates must be eligible to work in the United States and preference may be given to local applicants as relocation assistance may not be available.
The role of Front Operations Supervisor at Alyeska Resort is a critical leadership position within the hotel’s guest service team, responsible for overseeing the Front Desk and Concierge departments. This full-time position focuses on ensuring guests have a seamless, enjoyable experience from arrival to departure. The supervisor manages all aspects of front desk operations, including coordinating staff schedules, handling guest inquiries and complaints with tact and professionalism, and maintaining the overall efficiency and appearance of the front desk area. A key part of the job involves training new employees to uphold Alyeska’s high standards for customer service, ensuring all team members understand and implement resort policies, procedures, and best practices. The role also requires close collaboration with other departments like Sales to ensure group experiences are positive and meet guest expectations.
In addition, the Front Operations Supervisor is responsible for financial transactions, such as cash handling and billing inquiries, and for maintaining operational compliance with safety regulations including OSHA standards. The job demands excellent organizational skills, a detail-oriented approach, and the ability to remain calm and effective under pressure. Proficiency in hotel management software is preferred to facilitate smooth daily operations. The role also occasionally requires acting as a Front Desk Agent during periods of low staffing or reduced labor demand.
This leadership role offers a competitive compensation and benefits package. Benefits include vision, dental, and medical insurance for regular full-time employees, paid holidays and paid time off for vacation and personal needs, free season passes for employees and qualified dependents, a Roth 401(k) and 401(k) retirement savings plan, and discounts on rooms, dining, shops, and spa services within the resort.
The resort fosters a respectful and honest workplace culture grounded in family values, quality service, teamwork, industry knowledge, and integrity. Employees are valued as essential contributors to success and are encouraged to cultivate strong, trust-based relationships with guests and colleagues alike. The resort also emphasizes the importance of safety, providing training on emergency plans and injury prevention to ensure a secure environment for both staff and visitors.
Physically, the Front Operations Supervisor must be capable of handling moderate lifting, prolonged standing, and the physical demands of the fast-paced hospitality industry. The position may require working extended hours and weekends to meet seasonal demands and ensure top-level guest experiences at all times. Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. Candidates must be eligible to work in the United States and preference may be given to local applicants as relocation assistance may not be available.
Job Requirements
- High school diploma or equivalent
- Previous experience in front desk or guest service roles
- Strong leadership abilities
- Excellent customer service and communication skills
- Ability to handle financial transactions accurately
- Proficiency with hotel management software preferred
- Ability to work flexible hours including evenings, weekends, and holidays
- Capability to handle physically demanding work such as standing for long periods and lifting up to 25 pounds
- Eligible to work in the United States
Job Qualifications
- Previous experience in a front desk or guest service role within the hospitality industry
- Strong leadership and supervisory skills with the ability to motivate and guide a team
- Exceptional customer service skills and the ability to handle guest inquiries and concerns tactfully and professionally
- Excellent communication skills, both verbal and written, for effective interaction with guests, staff, and management
- Proficiency in hotel management software and reservation systems, preferred
- Problem-solving aptitude to quickly address issues and find suitable solutions
- Detail-oriented mindset to ensure accuracy in guest information, bookings, and billing
- Flexibility to work varied hours, including evenings, weekends, and holidays
- Ability to handle fast-paced and high-pressure situations with a calm and composed demeanor
- Knowledge of local attractions, activities, and services to assist guests with inquiries
- Understanding of financial procedures related to guest transactions and billing
- Knowledge of Microsoft Excel, Microsoft Word, and Microsoft PowerPoint
Job Duties
- Oversee and manage front desk operations, ensuring smooth check-ins, check-outs, and guest inquiries
- Coordinate and schedule front desk staff to ensure adequate coverage during peak and off-peak hours
- Provide exceptional customer service by addressing guest concerns, resolving issues, and ensuring guest satisfaction
- Train and onboard new front desk staff, ensuring they understand policies, procedures, and guest service standards
- Supervise the appropriate selection of rooms based on guest needs, code keys, and instructions as per the Front Desk Manager
- Collaborate with other departments to ensure seamless communication and efficient guest services
- Handle financial transactions, including cash handling, credit card processing, and billing inquiries
- Maintain a clean and organized front desk area, adhering to the highest standards of professionalism
- Monitor and maintain inventory of guest supplies, brochures, and promotional materials
- Assist in the creation and implementation of guest service protocols and standard operating procedures
- Ensure compliance with standard operating procedures and departmental policies and liaise with other managers as appropriate
- Address and resolve any technical issues related to the front desk software and equipment
- Develop clear understanding of Front Operations, including Night Audit, Bell Desk, Guest Services, Recreation, and Reservations
- Act as a Front Desk Agent when short staffed
- Maintain knowledge and ability to train staff on safety and compliance matters, including OSHA regulations, Safety Data Sheets, Emergency Action Plans, and Injury and Illness Prevention Program
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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