Front Office Supervisor - The Ritz-Carlton, Chicago

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $30.00

Benefits

Independent PTO plan

Medical insurance

Dental Insurance

Vision Insurance

401(k) program with employer matching

Flexible spending account options

Basic Life and AD&D insurance

short-term disability options

Employee assistance program

Great discounts on Hotels and Restaurants

Job Description

The Ritz-Carlton, Chicago is a renowned luxury hotel situated atop Water Tower Place in the historic Gold Coast neighborhood of Chicago, Illinois. Known for its iconic architecture and prime location near Michigan Avenue and the Art Institute of Chicago, the hotel offers guests a unique blend of urban exploration and luxurious comfort. Guests enjoy amenities such as a full-service spa, a rooftop lounge, a locally inspired restaurant, an indoor lap pool, and spacious accommodations with breathtaking views of the city skyline. The Ritz-Carlton brand is globally recognized as the gold standard of hospitality, selecting only the most passionate and skilled... Show More

Job Requirements

High school education or equivalent experience
One or more full years employment experience in a related position
Understanding of all hotel front office procedures
Mathematical aptitude and knowledge of cash handling procedures
Experience in customer service and dealing with the public
Knowledge of hotel policies and ability to determine course of action
Supervision and management skills
Ability to communicate effectively
Computer literacy
Ability to work two overnight shifts weekly
Ability to stand for prolonged periods
Ability to lift, carry, push and pull limited guest luggage and bell carts up to 50 lbs

Job Qualifications

High school education or equivalent experience
One or more full years of employment experience in a related position
Understanding of all hotel front office procedures
High school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems
Experience dealing directly with the public and general customer service skills
Knowledge of company and hotel policies and procedures with ability to determine appropriate actions
Supervision and management skills
Excellent communication skills to convey information and hotel services to management and guests
Ability to operate computer, calculator, and telephone keyboards for cash handling and paperwork processing

Job Duties

Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
Complete established check-in procedures for arriving guests and facilitate guest departure to close accounts and prepare rooms for the next guest
Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using accurate cash handling methods to present timely and precise hotel charges upon check-out and maintain accurate hotel records
Courteously and accurately answer inquiries from potential guests and accept hotel reservations using suggestive selling techniques to increase occupancy and revenue
Maintain good customer relations by staying informed about in-house and local area functions to answer guest questions and concerns both in person and by phone
Operate PBX equipment including assisting outgoing calls, scheduling wake-up calls, and paging guests
Control cash transactions at the front desk with full responsibility for personal bank as per hotel policy
Maintain a friendly, cheerful and courteous demeanor at all times

Job Location

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