Front Office Supervisor - Residence Inn San Jose South

Highgate Hotels is a distinguished real estate investment and hospitality management company renowned for managing a global portfolio of over 400 hotels with assets totaling more than $15 billion. Their reach spans North America, Europe, the Caribbean, and Latin America, reflecting a robust and diversified presence in the hospitality sector. With a rich history of innovation spanning 30 years, Highgate consistently excels in providing expert guidance across all phases of the property lifecycle—from initial planning and development to recapitalization and disposition. This deep expertise supports Highgate’s continued success in cultivating a varied portfolio that includes bespoke lifestyle brands, established legacy brands, and independent hotels and resorts, all characterized by contemporary programming and digital sophistication.

Highgate also leverages cutting-edge revenue management analytics and tools, positioning the company to anticipate and respond to dynamic market trends effectively. This focus on data-driven strategy enables asset outperformance and value maximization, establishing Highgate as a leader in hotel management and investment. Headquartered globally with an experienced executive team of hospitality veterans, Highgate maintains strong partnerships with prominent ownership groups and major hotel brands, further strengthening its market position. More information about the company and its portfolio can be found at www.highgate.com.

The Residence Inn San Jose South seeks a dedicated Front Office Supervisor to join its vibrant team at 6111 San Ignacio Ave, San Jose, CA 95119. The position is hourly and centered on providing exceptional guest service and operational leadership at the front desk. The Front Office Supervisor plays a crucial role in supporting both the Assistant General Manager and General Manager while directly interacting with guests to ensure a welcoming and efficient experience from arrival to departure. A core part of the role involves maximizing room revenue and occupancy through attentive management of reservations, guest requests, and room status oversight.

Key responsibilities include managing VIP and special guest satisfaction, utilizing the front desk computer system proficiently, coordinating message and package delivery, enforcing credit policies, and ensuring compliance with hotel standards. This supervisory role calls for overseeing various daily operational tasks such as completing bucket checks, rate verification, and housekeeping reports, maintaining communication across departments, monitoring security through key control management, and contributing to departmental planning and training initiatives.

In addition to strong leadership and operational expertise, the ideal candidate embodies Highgate’s commitment to friendly, courteous guest service, demonstrating an ability to multitask and prioritize in a fast-paced hotel environment. The role requires flexibility in working hours and the physical capacity to perform light work duties. The Front Office Supervisor is also expected to actively promote team productivity, address challenges proactively, and contribute to a positive and efficient workplace culture. This opportunity offers a dynamic work environment within a respected hospitality management company where professional growth and exceptional guest experiences are highly valued.