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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Training and Development
Job Description
The hiring establishment for this role is a hotel operated under an independent franchisee that maintains its standards aligned with the globally recognized Hilton brand. This hotel offers a comfortable and welcoming environment for travelers seeking quality accommodations and exceptional guest experiences. The franchisee independently manages all aspects of employment including recruitment, hiring, salary, benefits, and employee policies, providing a specialized, localized approach to hospitality management while maintaining the broader Hilton standards for guest service and operational excellence. Employees joining this team will work in a dynamic, professional setting that values strong customer service, team collaboration, and operational efficiency.
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Job Requirements
- Must have previous hotel front desk or hospitality experience
- Demonstrated leadership and supervisory skills
- Excellent communication skills
- Ability to multitask and handle conflict resolution
- Ability to work a flexible schedule including evenings, weekends and holidays
- Familiarity with hotel property management systems
- Physical capability to stand and walk for extended periods and lift packages
- Ability to work independently and handle multiple tasks simultaneously
Job Qualifications
- Previous hotel front desk or hospitality experience preferred
- Supervisory or leadership experience in hospitality is a plus
- Strong customer service and communication skills
- Ability to multitask and resolve guest concerns effectively
- Familiarity with hotel property management systems such as PEP
- Flexible schedule including evenings, weekends, and holidays
Job Duties
- Ensure all guests receive professional and friendly service in accordance with Hilton brand standards
- Handle guest complaints, special requests, and service recovery situations
- Monitor guest satisfaction and take corrective actions when needed
- Assist with VIP arrivals, group check-ins, and special events
- Supervise front desk staff during assigned shifts
- Oversee check-in and check-out procedures
- Ensure accurate room assignments, billing, and reservations
- Monitor room availability, upgrades, and inventory
- Act as the hotel's Manager on Duty, representing management during evenings, weekends, or overnight shifts
- Address operational issues across departments when necessary
- Respond to guest emergencies or security concerns
- Ensure hotel policies and safety procedures are followed
- Provide guidance and support to front office team members
- Train and coach employees on customer service standards
- Monitor employee performance and maintain team morale
- Prepare daily reports and shift summaries
- Coordinate with housekeeping, maintenance, and other departments
- Ensure compliance with company policies, procedures, and service standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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