Front Office Supervisor

Pyramid Global Hospitality is a leading hospitality management company that places people at the heart of everything it does. Committed to fostering a supportive and inclusive work environment, Pyramid Global Hospitality champions diversity, growth, career development, and employee wellbeing across its expansive portfolio of over 230 properties worldwide. The company’s People First culture is reflected not only in its employee benefits and continuous training opportunities but also in the genuine relationships it nurtures between its team members and guests. Pyramid Global Hospitality recognizes the importance of creating meaningful and lasting guest experiences by empowering its employees through extensive skill-building and professional development programs which serve both hospitality and non-hospitality career paths. This commitment ensures that team members—whether new entrants or seasoned professionals—have access to resources and support that cultivate success and personal growth within a collaborative work atmosphere. The company also offers diverse employee benefits including comprehensive health insurance plans, retirement savings with company matching, paid time off, on-site wellness initiatives, local discounts, and special rates at affiliated hotel properties, providing a comprehensive package that supports the holistic needs of its workforce.

The Texas A&M Hotel and Conference Center in College Station, Texas, is a distinguished property managed by Pyramid Global Hospitality, where the spirit of Aggieland is blended seamlessly with exceptional hospitality standards called Howdy Hospitality. This hotel boasts 250 guest rooms, 23 versatile meeting rooms, and an expansive 35,000 square feet of meeting space, catering to a broad spectrum of guests and events. Under the stewardship of Pyramid Global Hospitality, the property exemplifies the company’s dedication to delivering unparalleled guest experiences and fostering a culture of pride, respect, integrity, dedication, and excellence among team members. The Front Office Supervisor role at this location is an exciting opportunity for individuals passionate about hospitality and leadership. The role entails overseeing the Front Office, Reservations, and Guest Services operations, ensuring the seamless management of guest experiences, driving financial performance, and nurturing positive team member relations. Compensation begins at $16 per hour with opportunities to cross-train and earn up to $18 per hour, reflecting the company’s appreciation for growth and skill enhancement. The position is full-time with schedules that may vary according to business needs, including night, weekend, and holiday shifts. The Front Office Supervisor will be an essential part of maintaining the property’s high standards through leading effective training, enforcing operational policies, resolving guest concerns promptly, and promoting outstanding customer service. This role is ideal for dynamic professionals who thrive in fast-paced environments and desire to contribute to an organization recognized for its ethical standards and employee-first approach.