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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
Bonus opportunities
Training and Development
Opportunity for advancement
Medical
Dental
Vision
401k with match
Paid Time Off
Holiday pay
Free parking
hotel discounts
safe work environment
Creating memorable experiences one guest at a time
Opportunities to give back to the community through our global focus efforts
Job Description
Our establishment is a well-regarded hotel committed to delivering exceptional guest experiences by combining superior service with warm hospitality. We are a dynamic company known for its commitment to associate engagement, guest loyalty, financial success, and community involvement. With a reputation for integrity, attention to detail, and superior quality, we ensure every guest receives an unforgettable stay marked by personalized service and genuine care. This hotel is part of a growing organization that values diversity and creates a cooperative, harmonious work environment where associates are motivated to grow and excel in their careers. The employment type is full-time and the... Show More
Job Requirements
- Acts as the manager on duty when assigned
- working in other areas of the hotel when needed to assist operations
- keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
- performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures
- maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
- ability to communicate with guests and team members verbally or in written form
- working knowledge of Microsoft Excel and Word
- advanced working knowledge of property management
- working knowledge of switchboard and telephone etiquette
- ability to work and interact with associates on every level
- excellent communication, organizational and customer service skills required
- at all times projects a favorable image of the hotel to the public
- performs other duties as assigned, requested, or deemed necessary by management
- must have open availability work weekends and holidays
- must be able to move continuously during work hours and able to lift and/or carry 50 pounds
Job Qualifications
- High school diploma or equivalent
- previous experience in guest services or hospitality preferred
- excellent communication, organizational and customer service skills
- advanced working knowledge of property management systems
- working knowledge of Microsoft Excel and Word
- ability to work and interact with associates on every level
- ability to communicate effectively both verbally and in written form
- ability to provide concierge services with local knowledge
- strong conflict resolution skills
- ability to manage and supervise a team
- ability to multitask and adapt to changing priorities
Job Duties
- Be visible at the front desk
- schedules associates in accordance with forecasted sales
- adjusts staffing as necessary for sudden changes
- plan, assign, supervise and participate in the daily activities of the Guest Service staff
- participates in the prompt and courteous check in and checkout of guests
- use guests' names when communicating with them
- provide gracious and efficient telephone service
- demonstrate a working knowledge of all services, facilities and programs of the hotel and effectively assist guests
- respond to guests' requests promptly, efficiently, and courteously
- communicate effectively
- arrange fulfillment of guest services by working with housekeeping, maintenance and food and beverage where applicable
- stay current with developments in the hotel by reviewing the communication log book each shift
- update log book
- resolve conflicts and negotiate effectively
- demonstrate teamwork by cooperating, assisting, and communicating effectively with co-workers
- provide concierge service with fluent knowledge of area, attractions, restaurants, special events, and guest amenities
- deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc.
- confirm all duties and reports as specified on the shift checklist are completed accurately
- ensure staff is trained in financial control procedures and follows them regularly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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