Front Office Supervisor

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences through its extensive portfolio of hotels and resorts worldwide. As one of the largest and most respected hotel chains, Marriott is dedicated to upholding the highest standards of customer service, innovation, and operational excellence. The company prides itself on creating rewarding career opportunities for its team members, fostering a culture of inclusivity, growth, and professional development. Marriott's commitment to quality and guest satisfaction has made it a trusted name in travel and hospitality across diverse markets and regions.

This specific role within Marriott is centered around the Marriott Experiences program, emphasizing a premium level of guest interaction and service. The position requires experience with the Front Office System Environment (FOSSE), which is integral to managing reservations, guest check-ins and check-outs, billing, and overall front desk operations. The role offers a flexible schedule that includes working weekends, holidays, overnight shifts, as well as morning and evening duties, ensuring 24/7 guest service coverage. The hourly wage for this position is $21, reflecting Marriott's recognition of the expertise and dedication required for this job.

The role serves as the initial point of contact for guests during registration and checkout, representing the hotel’s brand and mandated service standards. It entails providing leadership and guidance to Guest Services Agents, acting as a trainer and coach to new employees under the supervision of the Front Office Manager. The person in this role is responsible for overseeing the daily workflow, managing assignments, providing feedback on performance, and offering expertise in guest service procedures and systems.

An important aspect of this position is ensuring accuracy and compliance with accounting and cashiering procedures including processing payments, package adjustments, billing disputes, and balancing paperwork. This role also involves effective communication with guests to resolve conflicts with patience and diplomacy, as well as coordinating requests with multiple hotel departments, such as housekeeping, food and beverage, and concierge services.

Additional responsibilities include monitoring guest complaints and managing safety protocols in accordance with OSHA regulations and hotel-specific safety programs. This job demands punctuality, reliability, and the capacity to perform various administrative tasks that support hotel operations and management. The successful candidate will also participate in maintaining room inventory integrity, optimizing revenue by managing room assignments, and contributing to a motivated and well-trained team environment.

Overall, this role at Marriott is suited for dedicated hospitality professionals who thrive in dynamic, guest-centric environments and who bring expertise in front office operations paired with exceptional leadership and customer service skills. Marriott offers not only a competitive wage but also an opportunity to be part of a prestigious global brand committed to serving guests with excellence and fostering employee growth and satisfaction.