Front Office Supervisor

Anchorage, AK, USA|

Job Overview

Compensation

Hourly

Range $19.50 - $29.50

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Job Description

We are a respected hotel committed to providing exceptional guest experiences through outstanding service and attention to detail. As a prominent player in the hospitality industry, our establishment strives to create a welcoming and comfortable environment for all our guests. We pride ourselves on our professional and dedicated team, who work collaboratively to ensure every visitor enjoys a memorable stay. Our hotel features modern amenities, well-appointed guest rooms, and a range of services designed to cater to both leisure and business travelers. Employment with us offers an opportunity to grow within a dynamic and guest-focused environment, with a commitment to maintaining high standards in hospitality.

The Front Office Manager role is vital in maintaining smooth operations at the front desk and ensuring excellent customer service. This position involves overseeing the staffing and daily management of front office associates, guest service aides, bell staff, concierge, and PBX operators. You will be responsible for interviewing, hiring, training, scheduling, and supervising the team to maintain effective service levels. Additionally, you will need to have a comprehensive understanding of front office duties and the flexibility to perform these tasks when necessary.

Operational duties include managing the MICROS system accurately, handling all front office transactions, and reconciling AM and PM discrepancy reports to ensure financial accuracy. Effective communication with the Housekeeping and Engineering departments is required to address guest room needs and maintenance issues promptly, enhancing guest satisfaction. Greeting guests with professionalism and ensuring efficient check-in and check-out processes are critical components of this role. The ideal candidate will demonstrate strong leadership, excellent problem-solving skills, and the ability to work calmly and professionally under pressure. This position may require working flexible hours, including nights, weekends, and holidays, to support our commitment to continuous guest service excellence.

Job Requirements

Ability to calmly work with high demand and/or upset guests
high work ethic and self-initiative
may be required to work varying schedules including nights weekends and holidays
team-oriented mindset with commitment to guest experience
reliable and punctual

Job Qualifications

Experience in front office or hospitality management
strong leadership and communication skills
proficiency with MICROS or similar front office systems
ability to work calmly under pressure
excellent organizational and multitasking abilities
high school diploma or equivalent required
bachelor's degree in hospitality or related field preferred

Job Duties

Ensure proper staffing levels of front office associates including interviewing hiring supervising training and scheduling front desk agents and guest service aides bell staff concierge staff and PBX operators
have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time
accurately manage and operate the MICROS system at the front office including all daily transactions and those which are not performed often
accurately check AM and PM discrepancy reports
communicate with Housekeeping and Engineering Departments regarding guest rooms requests and maintenance requests needs
efficiently process guest requests to the appropriate departments
greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel answering questions and assisting guests with needs