Front Office Supervisor - (Expired Job)

Marriott International is a globally recognized leader in the hospitality industry, known for its exceptional service and commitment to delivering memorable experiences to its guests. As one of the world’s largest and most respected hotel brands, Marriott offers a wide range of services across numerous properties worldwide, including luxury hotels, resorts, and extended stay accommodations. Their dedication to quality, innovation, and guest satisfaction has established Marriott as a preferred choice for both business and leisure travelers. The company prides itself on fostering a diverse, inclusive work environment where employees are empowered and supported in their professional growth.

This job opportunity is with Marriott Experiences and specifically requires experience with FOSSE (Front Office System Software Environment), an essential tool used to manage front desk operations efficiently. The position offers a flexible schedule that includes weekends, holidays, overnight shifts, and both AM and PM shifts, to accommodate the dynamic needs of the hospitality industry. The hourly wage for this position is $21/hr, reflecting Marriott’s commitment to valuing their staff through competitive compensation.

The role centers around providing exemplary guest service while leading and supporting the Guest Services Agents team. As the initial on-site point of contact, the role requires handling guest registration, check-in, and check-out processes seamlessly while communicating hotel services and information. The individual will serve as a trainer and coach for new employees, working under the guidance of the Front Office Manager to ensure that team members consistently deliver high-quality service. Leadership responsibilities include managing daily workflows, assigning duties, providing performance feedback, and training staff.

A key function of this role is ensuring all guest services team members adhere strictly to Marriott’s accounting and cashiering procedures, including the accurate processing of payments, adjustments, and reservations made outside regular hours. The individual will be responsible for running necessary reports, balancing paperwork, and maintaining accurate records of payments including vouchers, credit cards, and checks.

The role demands excellent interpersonal skills, especially in handling internal and external customer interactions that may require patience, tact, and diplomacy to resolve conflicts and defuse difficult situations. Effective communication with other hotel departments is essential to fulfill guest needs efficiently. The individual may also provide concierge services, offering guests information about local dining, entertainment, recreation, shopping, business services, travel, and hotel amenities. Coordinating guest requests with other departments such as housekeeping, food and beverage, and lounges is a vital part of this role.

Additionally, the position involves responding to guest complaints within the scope of authority or escalating urgent issues to management, including notifying supervisors or security about unusual events or suspected theft. Adhering to safety policies, including the use of Personal Protective Equipment (PPE) and compliance with OSHA laws and the hotel’s Hazardous Material program, is mandatory. The role requires a strong commitment to reporting potential safety hazards and taking immediate action in emergencies.

Dependability is critical for this position, with punctuality and regular attendance being essential job functions. Administrative duties supporting the property, team, and hotel management will also form part of the responsibilities. Other supportive tasks include maintaining room inventory integrity, optimizing room revenue through guest room assignments, and stepping in to perform essential functions of Guest Services Agents as needed. The role provides an excellent opportunity to develop supervisory skills by coaching and motivating team members and fostering a collaborative work environment.

This job description, while comprehensive, is not all-inclusive. Team members may be called upon to perform additional tasks as needed to meet the ongoing needs of the organization. Marriott management reserves the right to modify or rescind work assignments to ensure smooth operations and accommodate reasonable accommodations for employees.