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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.00 - $22.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive pay
flexible schedule
Health Insurance
Paid Time Off
Employee Discounts
Training and Development
supportive work environment
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its exceptional service and commitment to delivering memorable experiences to its guests. As one of the world’s largest and most respected hotel brands, Marriott offers a wide range of services across numerous properties worldwide, including luxury hotels, resorts, and extended stay accommodations. Their dedication to quality, innovation, and guest satisfaction has established Marriott as a preferred choice for both business and leisure travelers. The company prides itself on fostering a diverse, inclusive work environment where employees are empowered and supported in their professional growth.
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Job Requirements
- high school diploma or equivalent
- prior experience working in front office or guest services within the hospitality industry
- proficiency with marriott experiences and fosse system
- strong organizational and multitasking abilities
- excellent communication and interpersonal skills
- ability to remain calm under pressure
- availability to work flexible schedules including weekends, holidays, and overnight shifts
- ability to train and coach employees
- knowledge of safety protocols and use of personal protective equipment
- reliable and punctual
- able to perform administrative duties and maintain accurate records
Job Qualifications
- high school diploma or equivalent
- experience with marriott experiences and fosse system required
- strong leadership and coaching skills
- excellent communication and interpersonal skills
- ability to manage workflow and assignments
- knowledge of accounting and cashiering procedures
- ability to handle conflicts and problem solve
- customer service oriented
- ability to work a flexible schedule including weekends, holidays, overnight and varied shifts
- basic administrative skills
Job Duties
- initial on site contact for guest registration and check out process and communication of hotel services and information
- provide guidance and leadership to guest services agents
- work as a trainer and coach for new employees
- provide feedback about performance
- make assignments and distribute workload
- manage day-to-day workflow
- ensure guest services agents review expected arrivals and check guests in/out according to procedures
- ensure accurate guest billing and make reservations
- ensure adherence to accounting and cashiering practices
- process packages adjustments, transfers, write offs and disputes
- run necessary reports and balance paperwork
- receive and record vouchers, credit cards, checks and other forms of payment
- deal with internal and external customers with patience and tact
- resolve conflicts and keep management informed
- provide concierge assistance and related reservations
- coordinate guest requests with other departments
- resolve guest complaints or escalate to management
- notify supervisors or security of unusual events
- report safety issues and follow safety procedures including PPE use
- perform various administrative functions supporting property and team
- maintain room inventory integrity and optimize room revenue
- supervise, coach and motivate team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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