Front Office Supervisor

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Hourly

Rate:

Exact $24.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development programs

Flexible Schedule

Job Description

Fontainebleau Las Vegas is a prestigious luxury resort and casino located in the heart of Las Vegas, renowned for its world-class amenities, exceptional service, and vibrant hospitality environment. This distinguished property is part of a globally recognized brand that emphasizes guest satisfaction, innovative services, and an inclusive work culture. The resort offers expansive accommodations, diverse dining options, entertainment venues, and cutting-edge technology innovations to create memorable experiences for its guests. As a high-volume luxury destination, Fontainebleau Las Vegas continually strives to maintain and exceed top industry standards in hospitality management and guest services, making it a sought-after employer in the... Show More

Job Requirements

Must be at least 21 years of age
bachelor's degree in business, hospitality, hotel, or related field and/or equivalent combination of education and experience
minimum of one year of experience in front desk, VIP services, or casino services for a large-scale, luxury resort
minimum of six months of supervisory or management experience in front desk or guest services
proficient with HMS
knowledge of front desk operations in a high-volume luxury hotel, gaming preferred
highly motivated and energetic personality with a strong commitment to excellence in hospitality
ability to maintain composure when working in busy and stressful situations
ability to manage, prioritize, and delegate multiple projects simultaneously in a fast-paced environment
ability to maintain the confidentiality of sensitive guest and company information
proficient in Microsoft application tools, including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook
knowledge of all aspects of hotel operations, including revenue optimization, resort services, and back-of-house operations
extensive technical literacy, with a strong understanding of hospitality management programs and other hotel technology innovations (automation, smart rooms, etc.)
ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization
demonstrated ability in maintaining consistent, high-quality service levels
must be willing and able to work a flexible schedule to include nights, holidays, and weekends
ability to work in a fast-paced, busy, and somewhat stressful environment

Job Qualifications

Bachelor's degree in business, hospitality, hotel, or related field and/or equivalent combination of education and experience
minimum of one year of experience in front desk, VIP services, or casino services for a large-scale, luxury resort
minimum of six months of supervisory/management experience in front desk or guest services
proficient with HMS
knowledge of front desk operations in a high-volume luxury hotel, gaming preferred
highly motivated and energetic personality with a strong commitment to excellence in hospitality
ability to maintain composure when working in busy and stressful situations
ability to manage, prioritize, and delegate multiple projects simultaneously in a fast-paced environment
ability to maintain the confidentiality of sensitive guest and company information
proficient in Microsoft application tools, including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook
knowledge of all aspects of hotel operations, including revenue optimization, resort services, and back-of-house operations
extensive technical literacy, with a strong understanding of hospitality management programs and other hotel technology innovations (automation, smart rooms, etc.)
ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization
demonstrated ability in maintaining consistent, high-quality service levels
willing and able to work a flexible schedule to include nights, holidays, and weekends
ability to work in a fast-paced, busy, and somewhat stressful environment

Job Duties

Supervise the front desk, providing guidance, coaching, and support to ensure high-quality service delivery
supervise the check-in and check-out processes, ensuring efficiency, accuracy, and adherence to the hotel's policies and procedures
handle guest inquiries, requests, and complaints, striving to resolve issues promptly and to the guest's satisfaction
coordinate with the reservations team to manage room inventory, handle room allocations, and maximize room revenue
ensure a welcoming and efficient reception for all guests, visitors, and vendors
supervise cash handling procedures, including the processing of guest payments, room deposits, and billing adjustments
assist in training front office staff on service standards, guest relations, and hotel policies to maintain a knowledgeable and service-oriented team
supervise front office shifts and ensure smooth handovers between shifts to maintain continuous guest service
collaborate with other hotel departments, such as housekeeping, concierge, and maintenance, to address guest needs and maintain efficient operations
conduct regular inspections of front office areas, ensuring cleanliness, organization, and adherence to brand standards
temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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