Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Our hiring company is a distinguished hotel dedicated to providing exceptional hospitality experiences to guests from around the world. Known for its warm ambiance, impeccable service standards, and commitment to guest satisfaction, this hotel stands as a preferred destination for both business and leisure travelers. As a front-runner in the hospitality industry, the hotel prides itself on fostering a collaborative work environment where employees are empowered to grow, innovate, and deliver superior guest services consistently. With a focus on operational excellence and guest-centric services, the hotel continues to set high standards for quality and professionalism in the lodging sector. The... Show More
Job Requirements
- High school diploma or equivalent required
- Minimum 2 years of experience in front desk operations within the hospitality industry
- Previous supervisory or leadership experience preferred
- Familiarity with hotel property management systems and reservation platforms
- Proven track record of delivering excellent customer service and managing guest relations
Job Qualifications
- Minimum 2 years of experience in front desk operations within the hospitality industry
- Previous supervisory or leadership experience preferred
- Familiarity with hotel property management systems and reservation platforms
- Proven track record of delivering excellent customer service and managing guest relations
- High school diploma or equivalent required
- Associate or bachelor’s degree in hospitality management or related field preferred but not required
- Strong leadership and team-building skills with a hands-on approach
- Excellent communication and interpersonal abilities
- Detail-oriented with strong organizational skills and multitasking capability
- Ability to remain calm and professional in high-pressure situations
- Proficient in front office systems (PMS) and basic office software
- A genuine passion for hospitality and creating memorable guest experiences
Job Duties
- Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel’s brand standards
- Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences
- Handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences
- Assist in training new employees and fostering a collaborative, motivated team environment
- Assist in requesting, organising, delivering special amenities to guests
- Organize in-room decor for guests to celebrate special occasions
- Monitor daily front office operations, including managing shift schedules, cash handling, ensuring accuracy in billing and room assignments
- Assist in answering phones in PBX
- Assist in rooms control desk
- Assist in room reservations
- Assist bell services and baggage storage
- Support management in implementing new processes and technology enhancements to improve front desk efficiency
- Other duties assigned by manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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