Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $28.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
The Front Desk Supervisor role at Trump International Beach Resort is designed for a hospitality professional who excels in guest service and team leadership within a luxury hotel environment. This position is responsible for ensuring efficient and guest-focused front desk operations that adhere strictly to Trump International standards. The supervisor will manage and support Front Desk Agents, Bellmen, and Concierge staff to maintain optimal coverage and service levels that meet Forbes hotel standards. Key responsibilities include the training of new personnel, monitoring daily front desk shift activities, and fostering strong relationships with guests to encourage repeat business and brand loyalty.... Show More
Job Requirements
- High school diploma or equivalent
- Minimum three years of front office experience including front desk in a luxury property preferred
- At least one year of front desk supervisor experience preferred
- Ability to work flexible hours including evenings, weekends, and holidays
- Strong communication skills in English, both written and verbal
- Ability to occasionally lift up to 25 pounds
- Regularly required to stand, walk, and use hands and fingers
- Occasionally required to climb, balance, stoop, bend, kneel, crouch, or crawl
- Experience using property management and reservation systems
- Ability to communicate clearly with guests, management, and associates
- Self-motivated, hardworking, and a team player
- Ability to handle emergency situations professionally
- Willingness to assist in other hotel operations as needed.
Job Qualifications
- Three years of front office experience including front desk in a luxury property preferred
- One year of front desk supervisor experience preferred
- Experience with SMS preferred
- Experience with Forbes standards preferred
- Experience with I Prefer properties preferred
- Ability to work flexible hours according to priority and need
- Proficient communication skills in English
- Fluency in a foreign language desired
- Knowledge of Microsoft Office
- Familiarity with guest history databases
- Experience with property management systems
- Skilled in other relevant computer systems
- Verifiable record improving guest service and satisfaction
- Ability to motivate and lead teams
- Strong problem-solving skills
- Ability to work well with other departments and co-workers
- High school diploma or equivalent
- Hospitality or hotel management education is a plus.
Job Duties
- Welcome and register hotel guests with emphasis on fulfilling requests and adhering to credit policies
- Display friendly, courteous, and professional manner in all guest interactions
- Supervise guest lounge to ensure standards are maintained and items replenished
- Coordinate guests’ special needs and preferences with relevant departments
- Support revenue enhancement through house set up and upsell programs
- Ensure proper check in and check out procedures per Trump International Standards
- Accept reservations, changes, and cancellations in absence of reservations staff
- Handle guest problems and complaints effectively to benefit guests and property
- Reconcile shift accounts and manage cash out correctly
- Oversee safety deposit box procedures
- Maintain inventory of supplies and operating equipment
- Communicate key information to desk staff and between shifts
- Provide correct No Show listings to accounting
- Maintain efficient credit balances on guests and owner accounts
- Manage hotel emergency procedures with professionalism
- Train front office and guest services staff
- Improve guest satisfaction records
- Optimize staff scheduling for financial performance
- Assure guest expectations are exceeded through staff training
- Direct staff performance with corrections and counseling
- Maintain detailed guest history and preference records
- Respond to guest feedback per Forbes standards
- Ensure team knowledge of hotel services and amenities
- Assign tasks and promote creativity among staff
- Conduct ongoing training and certify associates
- Act as manager on duty during management absence
- Utilize property and reservation systems to maximize revenue
- Motivate staff and maintain cohesive team
- Communicate clearly and resolve problems with good judgment
- Represent Trump International Beach Resort inside and outside workplace
- Perform other duties as assigned and assist operations across hotel departments.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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