Front Office Supervisor

Glenview, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $22.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

The Victus Group is a reputable organization known for its commitment to excellence in hospitality management, particularly within hotel facilities. With a strong dedication to providing superior service to guests, The Victus Group operates multiple office locations within various hotels, maintaining high standards of cleanliness, organization, and professionalism. The company prides itself on creating a friendly, welcoming environment where guests feel valued and cared for, reinforcing the positive reputation of the hotels they manage. The work environment is well-maintained with control over lighting and temperature, offering a comfortable setting for employees and guests alike. The company supports flexible work arrangements,... Show More

Job Requirements

High school qualification or equivalent
Previous experience in staff management
Speak, read, write, and understand the primary language(s) used in the workplace
Must have a valid drivers license and a clean driving record
Willingness to perform other duties as assigned
Ability to move miscellaneous items weighing up to 40 lbs
Availability to work varying schedules
Adherence to company policies and procedures
Practice safety standards at all times

Job Qualifications

High school qualification or equivalent
Previous hospitality experience would be advantageous
Strong written and verbal communication skills
Strong leadership and mentoring skills
Well-presented and professional appearance
Competency with Microsoft Office
Ability to manage labor productivity
Strong organizational and multitasking skills
Ability to work alone or in a team environment
Strong customer service/problem solving skills
Be a good listener for your team and guests
Knowledge of hotel policies and procedures
Knowledge of basic food handling and fire safety procedures

Job Duties

Provide the highest quality of service to the customers at all times
Greet customers immediately with a friendly and sincere welcome
Utilize guest's names in interactions whenever possible
Promptly respond to all guest-related concerns including but not limited to complaints and special requests
Have a thorough knowledge of emergency and security procedures
Know how to clean guestrooms to standards
Know how to perform basic routine maintenance as well as how to properly operate all mechanical units within the guestroom
Know how to operate all laundry equipment
Keep maintenance personnel informed of all maintenance needs
Proper uniform attire must be worn at all times in accordance with the Company and your hotel's brand standards
Personal cleanliness and neat appearance are required
Shoes must be low heeled and have heels and toes closed
Practice safety standards at all times
Be able to move miscellaneous items weighing up to 40 lbs
Associates may be required to work varying schedules to reflect the business needs of the hotel
Regular attendance in conformance with the standards, which may from time to time be established by The Victus Group is essential to the successful performance of this position
Check guests in and out in an efficient and friendly manner
Post guest changes and compute guest bill using the brand specific PMS
Collect payment and make change for hotel guests following all cash handling procedures as required by Company standards
Promote the hotel's marketing programs
Track business via the recording of appropriate corporate/leisure information within the PMS system
Maintain a positive, interactive relationship with any property-based sales personnel
Handle guest mail and messages per established procedures
Develop a thorough knowledge of hotel staff, room locations, room rates, amenities and selling strategies
May assist in parking lot guest activities
Take reservation requests efficiently
Answer switchboard in accordance with standards of proper telephone etiquette
Block rooms and handle special requests
Monitor room availability
Handle safe deposits by guests per established procedures
Keep lobby and guest areas clean and presentable
Offer and properly handle wake-up calls
Open and close shift
make cash drops
Ensure all credit cards, cash, and change fund are balanced throughout each shift
Ensure we have appropriate signatures/authorization prior to processing any credit card transactions
Monitor the intake of currency to protect against counterfeit bills
Inform management of any guest or systems related complaints or problems
Communicate with incoming staff and management by logging pertinent information in the front desk log
Pass on guest lost and found inquiries to management
Monitor and maintain an adequate amount of office supplies such as folio paper, registration slips, and pens to ensure smooth and continuous operations
Develop and maintain a working knowledge of local attractions, restaurants, and area business
Develop and maintain a basic knowledge of major interstates and other roadways to assist in offering directions
Send and receive facsimiles for guests
Other duties deemed necessary by management that are within the associate's abilities
Must have a valid drivers license and a clean driving record

Job Location

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