Front Office Supervisor

Sunny Isles Beach, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $35,257.65 - $41,112.59

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

wellness programs

Job Description

Trump International Beach Resort is a luxurious beachfront hotel renowned for delivering exceptional guest experiences consistent with the prestigious Trump International Standards. Situated in a prime location, the resort caters to discerning travelers seeking premium hospitality services, blending elegance with personalized attention. The resort offers upscale accommodations, fine dining options, state-of-the-art amenities, and a dedicated staff committed to maintaining superior service quality. The establishment prides itself on its commitment to excellence, aiming to create memorable stays that exceed guest expectations and foster brand loyalty. This dedication is reflected in every aspect of the resort's operations, from the comfort of its... Show More

Job Requirements

While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers to handle or feel materials, objects, tools, or controls, and reach with hands and arms
The employee is occasionally required to climb, balance, stoop, bend, kneel, crouch, or crawl
The employee must be able to occasionally lift up to 25 pounds
Ability to communicate clearly in English, both written and verbal
Able to communicate at all levels, be it with guests, management, or associates
Fluency in a foreign language is desired
Knowledge of Microsoft Office
Guest History database
Property Management Systems
Other pertinent computer systems

Job Qualifications

3 years of Front Office including Front Desk in a luxury property preferred
1-year Front Desk Supervisor experience preferred
Experience working with SMS preferred
Experience working with Forbes standards preferred
Experience working with I Prefer properties preferred
Ability to work flexible hours, according to priority and need

Job Duties

Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures
Display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees
Supervise the guest lounge, making sure that the items are replenished, and the conditions are up to standard
Coordinate guests' special needs, requests and preferences with the departments concerned
Support revenue enhancement efforts through proper house set up and motivating achievement in the upsell program
Be familiar with all areas of the hotel such as room types and amenities offered to the guests
Ensure proper check in/out procedures and adherence to Trump International Standards
Accept reservations, changes and cancellations in the absence of reservations staff
Handle guest problems or complaints, and track record resolving customer complaints to benefit of guests and the property
Ensure the reconciliation process at the close of the shift and cash out are handled correctly
Ensure the safety deposit box requests, including distributing, giving access to and closing procedures are followed correctly
Maintain inventory of supplies and operating equipment
Communicate pertinent information to desk staff and between shifts
Provide correct No Show Listing to Accounting
Maintain efficient credit balances on all guests
Maintain owner accounts with proper allowances
Handles hotel emergency procedures and situations with maturity and professionalism
Familiar with Front Office/Reservations/Housekeeping/Guest services training techniques
Verifiable record improving guest service and satisfaction
Understand scheduling to optimize financial performance while meeting employee scheduling
Assure guest expectations are exceeded through proper employee training
Able to direct staff performance and follow up with corrections, counseling and training where needed
Ensure that guest preferences are meticulously recorded and that a detailed guest history is maintained
Respond to Guest feedback according to Forbes standards, and communicate Guest Feedback to Department and Hotel accordingly
Ensure that the front office team is knowledgeable about hotel services, standards, features, and amenities
Assist with the issuance and room assignments to housekeeping team members, reviewing special requests
Assign specific tasks to the staff as they arise and empower them to take on additional responsibilities and challenges to promote creativity
Conduct on-going training with existing staff and ensure that new associates are certified as required
Perform as manager on duty in the absence of Front Office Management inclusive of overnight shift
Work with the hotel’s property management system and reservation system to maximize revenue through occupancy and rate adjustments based on market conditions
Ability to motivate staff and maintain a cohesive team
Ability to be a clear thinker, analyze and resolve problems exercising good judgment
Be always an ambassador of The Trump International Beach Resort, in and outside of workplace
Self-starter, self-motivated, hardworking
Team player, able to work well with other departments and co-workers
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description

Job Location

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