Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Benefits
cross training and advancement opportunities
Medical insurance coverage (full time only)
Dental insurance coverage (full time only)
Vision insurance coverage (full time only)
health and flexible savings accounts (full time only)
401k with 6% match (full time only)
life insurance (full time only)
long term disability (full time only)
Accident insurance (full time only)
Hospital indemnity insurance (full time only)
Critical insurance (full time only)
Generous paid time off up to 128 hours after 90 days (full time only)
employee discounts on merchandise, meals, fuel, rooms, and golf course
exclusive employee discounts through Perkspot
Tuition reimbursement program up to 75% reimbursement (full time only)
employee assistance program through Headspace
Job Description
The premier hotel and resort in Cheyenne, Wyoming, is renowned for its commitment to delivering exceptional hospitality experiences in an environment that values diversity, equality, and family-oriented values. This esteemed establishment prides itself on upholding high standards of guest service and operates with a team dedicated to fostering a positive work culture where every staff member is appreciated and encouraged to grow professionally. Offering a variety of comprehensive benefits and opportunities for advancement, this hotel is not just a place to work but a community where employees can thrive and advance their careers within the hospitality industry.
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Job Requirements
- 1+ years of property management software experience (Opera preferred)
- Experience with forecasting for operations
- Must have total understanding of all hotel front office procedures
- Knowledge of guest services and hotel services, policies or operations
- Must be fluent in oral and written English
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Job Qualifications
- 1+ years of property management software experience (Opera preferred)
- Experience with forecasting for operations
- Must have total understanding of all hotel front office procedures
- Knowledge of guest services and hotel services, policies or operations
- Must be fluent in oral and written English
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Job Duties
- Proficient in all front office duties and responsibilities including front desk operations: guest arrival and departure, proficient billing skills, guest resolution, employee satisfaction, and camaraderie with hotel leadership
- Guest relations: primary telephone contact center for general hotel questions, in-house guests, and internal departments including the dispatch center for housekeeping, engineering, food and beverage reservations, and event reservations
- Ability to understand and manage hotel room inventory to maximize revenue
- Providing training to both new and continuous employees
- Motivate team members to participate in upsell procedures and grow room revenue and overall hotel revenue
- Train and uphold Grand America Service standards in conjunction with Forbes 5 star service standards
- Organizational and time management skills
- Ability to prioritize work assignments
- Ability to work under minimal direction
- May include assisting with all essential front of house duties and responsibilities including (Assisting bell and concierge team, business center, self parking)
- Cashier duties and upselling in the gift shop as needed
Job Location
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