Front Office Supervisor

Cheyenne, WY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $18.00

Benefits

cross training and advancement opportunities

Medical insurance coverage (full time only)

Dental insurance coverage (full time only)

Vision insurance coverage (full time only)

health and flexible savings accounts (full time only)

401k with 6% match (full time only)

life insurance (full time only)

long term disability (full time only)

Accident insurance (full time only)

Hospital indemnity insurance (full time only)

Critical insurance (full time only)

generous paid time off, up to 128 hours after 90 days (full time only)

employee discounts on merchandise, meals, fuel, rooms, and golf course

exclusive employee discounts through Perkspot

Tuition reimbursement program; up to 75% reimbursement (full time only)

employee assistance program through Headspace

Job Description

The premier hotel and resort in Cheyenne, Wyoming, invites you to join a diverse, equal, and family-oriented team dedicated to excellence in hospitality. Known for its exceptional guest services, elegant accommodations, and a rich tradition of hospitality, this hotel offers an inviting environment where employees are valued and empowered to grow. As a leader in the hospitality industry in the region, the resort emphasizes a strong team culture coupled with ample opportunities for professional development and career advancement. Whether you are just beginning your career or looking to expand your skills in hotel management, this establishment provides a supportive atmosphere... Show More

Job Requirements

1+ years of property management software experience
Experience with forecasting for operations
Must have total understanding of all hotel front office procedures
Knowledge of guest services and hotel services, policies or operations
Must be fluent in oral and written English
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations

Job Qualifications

1+ years of property management software experience (Opera preferred)
Experience with forecasting for operations
Total understanding of all hotel front office procedures
Knowledge of guest services and hotel services, policies or operations
Fluent in oral and written English
Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations

Job Duties

Proficient in all front office duties and responsibilities including Front Desk operations: guest arrival and departure, proficient billing skills, guest resolution, employee satisfaction, and camaraderie with hotel leadership
Primary telephone contact center for general hotel questions, in-house guests, and internal departments including the dispatch center for housekeeping, engineering, food and beverage reservations, and event reservations
Ability to understand and manage hotel room inventory to maximize revenue
Providing training to both new and continuous employees
Motivate team members to participate in upsell procedures and grow room revenue and overall hotel revenue
Train and uphold Grand America Service standards in conjunction with Forbes 5 star service standards
Organizational and time management skills
Ability to prioritize work assignments
Ability to work under minimal direction
May include assisting with all essential front of house duties and responsibilities including (Assisting bell & concierge team, business center, self parking)
Cashier duties and upselling in the gift shop as needed

Job Location

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