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Front Office Supervisor

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible schedule

Job Description

The Camby, Autograph Collection, located in Phoenix, Arizona, is a boutique luxury hotel known for its upscale design, vibrant atmosphere, and exceptional guest services. Owned and operated by Davidson Hospitality Group, this hotel is part of the esteemed Autograph Collection under Marriott International. However, it is important to note that employment at The Camby is directly with the franchisee Davidson Hospitality Group, which maintains control over all employment policies, including hiring and compensation. The Camby caters to a clientele looking for unique and memorable experiences, blending modern style with personalized service, and serving as a leader in the Phoenix hospitality scene. The hotel promotes a creative and innovative culture, striving to deliver outstanding guest experiences while offering employees a stylish workplace where they can develop and showcase their talents.

The Front Desk Supervisor role at The Camby is an exciting opportunity for hospitality professionals who thrive in customer-focused environments and possess strong leadership capabilities. This full-time, non-management position is critical in ensuring the seamless operation of front desk services including guest check-in and check-out, reservation accuracy, and handling guest inquiries and requests. The Front Desk Supervisor leads the front desk team by providing motivation, training, and guidance to uphold service excellence. In this position, the individual will serve as a key point of contact across departments to resolve guest issues and enhance guest satisfaction. The role requires high energy and professionalism to maintain an organized front desk area, ensure compliance with hotel policies, and contribute to a positive, productive work environment. The Camby values team members who are proactive, flexible with scheduling including nights and weekends, and adept with strong computer skills. This role offers the chance to be part of a dynamic team within a boutique luxury hotel that emphasizes employee growth, teamwork, and delivering memorable guest stays. By joining The Camby, you become part of the prestigious Autograph Collection, which is recognized for its unique and high-quality hotels that appeal to travelers seeking refinement and individuality.

Job Requirements

  • High school diploma or G.E.D. equivalent
  • Minimum six months of front desk experience
  • Prior cash handling experience
  • Ability to communicate effectively with guests and team members
  • Fluent in English
  • Strong computer proficiency
  • Availability to work flexible hours including nights and weekends

Job Qualifications

  • Prior cash handling experience
  • High School graduate or G.E.D. equivalent
  • Ability to communicate effectively with the public and other team members
  • Fluency in reading, writing, and speaking English
  • Six months of front desk experience
  • Strong computer skills
  • Flexible schedule including nights and weekends

Job Duties

  • Supervise front desk operations including check-in, check-out, and guest services
  • Lead and motivate the front desk team to provide exceptional customer service
  • Handle guest inquiries, concerns, and special requests professionally and efficiently
  • Train and onboard new front desk staff members
  • Ensure accuracy and completeness of guest reservations and billing information
  • Collaborate with other departments to resolve guest issues and enhance guest experiences
  • Maintain a clean and organized front desk area
  • Monitor and maintain compliance with hotel policies and procedures

Job Criteria

Experience

Mid Level (3-7 years)


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