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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
401(k)
Employee assistance program
Disability insurance
Paid Time Off
Life insurance
Job Description
Driftwood Hospitality Management is a prominent company recognized for its fully integrated approach to hospitality services, consistently delivering outstanding client service across its portfolio. The company's culture empowers associates to take initiative, be proactive, and contribute meaningfully to the success of their properties through well-defined strategies and objectives. Known for attracting some of the best talent in the hospitality industry, Driftwood Hospitality Management fosters a work environment that supports growth, collaboration, and excellence at every employee level. They are committed to creating a diverse and inclusive workplace and uphold equal opportunity employment to ensure fair consideration for all qualified applicants... Show More
Job Requirements
- Ability to stand and move throughout hotel function areas
- Ability to lift up to 25 pounds
- Ability to perform occasional twisting, bending, stooping, reaching, standing, and walking
- Frequent talking, hearing, seeing, and smiling
- Commitment to maintain regular attendance and on-time punctuality
- High standards of personal appearance and grooming and compliance with dress code
Job Qualifications
- A four-year college degree or equivalent education or experience
- Two to three years of experience in a related hotel company position
- Knowledge of hospitality industry disciplines and hotel department supervisory experience
- Excellent verbal and written English communication skills
- Ability to handle cash or credit transactions
- Proficiency in Microsoft Office and Excel
- Knowledge of general office equipment and cash register operation
Job Duties
- Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel
- Responsible for satisfaction scores for the front desk operations and addresses any deficiencies immediately
- Develops action plans with corporate training to achieve expected guest satisfaction scores
- Trains guest service agents on proper front desk procedures
- Recruits, interviews, and selects the most qualified candidates for front desk positions with General Manager
- Prepares weekly schedules for front office staff
- Addresses performance deficiencies through coaching and disciplinary actions
- Completes performance evaluations timely
- May post weekly guest satisfaction scores for hotel associates
- Oversees and manages the Front Office ensuring efficient operations and impeccable guest care
- Monitors daily revenue and expenses to minimize loss and maximize profit
- Creates a motivating team environment and leads a diverse Front Office staff
- Ensures compliance with uniform and name badge standards
- Ensures timely and quality reporting for corporate
- Maintains accurate and monitored daily rates
- Proficiently manages inventory in property management system
- Meets with and reviews work generated by the night auditor frequently
- Maintains regular attendance and punctuality
- Maintains high standards of personal appearance and grooming
- Performs additional duties as requested by the supervisor
- Acts as Manager on Duty when required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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