Front Office Supervisor

Driftwood Hospitality Management is a prominent company recognized for its fully integrated approach to hospitality services, consistently delivering outstanding client service across its portfolio. The company's culture empowers associates to take initiative, be proactive, and contribute meaningfully to the success of their properties through well-defined strategies and objectives. Known for attracting some of the best talent in the hospitality industry, Driftwood Hospitality Management fosters a work environment that supports growth, collaboration, and excellence at every employee level. They are committed to creating a diverse and inclusive workplace and uphold equal opportunity employment to ensure fair consideration for all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, age, disability, or other legally protected statuses.

The Front Office Manager position at Driftwood Hospitality Management is a full-time role that carries comprehensive responsibility for all front desk operations within the hotel. This management position requires oversight and coordination of all front office activities, including resolving guest complaints, handling reservation and room assignments, and managing unusual guest requests. The role involves direct management of a team of guest service agents and coordination with other hotel departments to ensure the achievement of guest satisfaction and hotel profit goals. The Front Office Manager works closely with the General Manager to not only maintain but exceed guest satisfaction scores across all hotel areas. Integral to the role is training front desk staff in proper procedures, recruiting and interviewing potential candidates, and addressing performance deficiencies through coaching and disciplinary actions.

This role demands a highly professional individual capable of managing staff schedules, ensuring compliance with dress codes and uniform standards, and maintaining accurate and timely reports for corporate review. The Front Office Manager also plays a key part in revenue management — keeping daily tabs on revenue, expenses, and room rates to minimize losses and maximize profitability. Proficiency in property management systems is a must, as is regular engagement with night auditing staff to review nightly outputs.

Physically, the role requires the ability to stand and move throughout various hotel function areas, with occasional lifting of up to 25 pounds and activities such as bending, stooping, and walking. This is a dynamic, 24-hour operation requiring flexibility in work shifts to meet the hotel’s operational demands. The successful candidate will be a skilled leader who nurtures a motivated, efficient team and fosters an environment where employees are encouraged to learn, excel, and advance within the company. Acting as Manager on Duty when necessary is also a critical component of this position.

Overall, the Front Office Manager serves as the face of the hotel’s hospitality, ensuring every guest interaction is handled with confident graciousness and meticulous attention to detail, embodying the professional standards of Driftwood Hospitality Management while effectively managing the front desk operations to support the hotel’s broader business objectives.