Front Office Specialist - Colon & Rectal @ Vinings Health Park
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $29,530.72 - $33,646.25
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Tuition Reimbursement
Flexible Schedule
Job Description
WellStar Health System is a leading healthcare provider and one of the largest and most comprehensive health systems in Georgia. Committed to enhancing the health and well-being of every person it serves, WellStar is recognized for its high-quality patient care, innovative medical treatments, and a supportive community environment. WellStar’s mission is rooted in compassion, teamwork, and the pursuit of excellence, which makes it an outstanding employer for healthcare professionals seeking a meaningful place to work. The organization prides itself on fostering a workplace culture where employees’ contributions and ideas are valued, and where serving with compassion and honoring every voice... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years administrative front office experience in a physician practice or healthcare setting
- Previous customer service experience
- Computer skills essential
- Medical terminology including coding preferred
- Knowledge of insurance filing and requirements
- Strong verbal and written communication skills
- Ability to communicate and understand verbal and written English
- Positive attitude and ability to work in a team setting
Job Qualifications
- High school diploma or equivalent
- 1-2 years of administrative front office experience in a physician practice or healthcare setting
- Previous customer service experience
- Computer skills essential
- Medical terminology including coding preferred
- Knowledge of insurance filing and requirements
- Strong verbal and written communication skills
- Ability to communicate and understand verbal and written English
- Positive attitude and team-oriented mindset
Job Duties
- Greet patients and guests in a warm, friendly manner in person or on the telephone identifying self and practice
- Answer incoming calls directing to appropriate personnel taking messages when appropriate within the EHR handling non-clinical processes and scheduling patient appointments
- Communicate quickly and often with patients if there is a delay or wait for patient care
- Work with both clinical staff and providers in a team approach
- Manage patient call wait times responding to voicemails and messages timely offering options to call patients back
- Register and schedule patients for appointments ensuring patient insurance eligibility checking in patients scanning insurance cards and ID into the EHR and ensuring completion of all necessary paperwork
- Collect co-pays and any outstanding balances adhering to cash management policy
- Manage cash allowance verifying opening balance ensuring all correct change and collections are accounted for accurately balancing reports with bank bag for daily close
- Check patients out collecting any deductibles or self pay balances setting up payment arrangements or scheduling next appointment visits
- Contact patients for appointment reminders
- Coordinate with the clinic for pharmaceutical representatives visitors sample pick-ups and other clinic requests
- Perform other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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