Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.25 - $26.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Telemedicine access
On-site health clinics
401(k) match
Paid vacation
Paid sick time
Paid holidays
flexible spending accounts
maternity leave
paternity leave
voluntary benefits
Performance incentives
referral rewards
Employee Discounts
Holiday appreciation gifts
Job Description
Cherokee Nation Entertainment is a distinguished leader in the hospitality and gaming industry, recognized for delivering world-class entertainment, exceptional guest experiences, and outstanding service across its diverse portfolio of gaming destinations. Among the flagship properties it operates is the Hard Rock Hotel & Casino Tulsa, Oklahoma's premier gaming and resort destination. This award-winning resort features an impressive array of amenities including over 2,600 electronic, poker, and table games, more than 35,000 square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. As a vital part of Cherokee Nation Businesses' hospitality division, Hard Rock Hotel & Casino Tulsa upholds the Cherokee Nation Entertainment commitment to excellence, community well-being, and cultural integrity.
The Front Office Shift Supervisor role at Hard Rock Hotel & Casino Tulsa is designed for a hospitality professional who thrives in a dynamic environment and has a passion for leadership and guest service excellence. This position plays a pivotal role in overseeing the daily front desk operations, ensuring smooth functions while fostering a team-oriented atmosphere of growth and development. The Shift Supervisor works closely with front desk agents, bell staff, concierge, and call routing personnel to deliver impeccable service and seamless guest experiences.
This position offers an outstanding career opportunity for individuals seeking to advance their hospitality journey within a vibrant and highly motivated team setting. As the Shift Supervisor, you will be responsible for preparing daily operational reports, scheduling staff, managing employee attendance and performance records, and resolving guest complaints in a professional and efficient manner. Being a key liaison, the supervisor coordinates with housekeeping and other departments to maintain the highest standards of service and operational efficiency.
Working at Cherokee Nation Entertainment means being part of a committed organization that values health and wellness, financial security, and work-life balance. Employees enjoy a comprehensive benefits package that includes top-tier health plans with 24/7 telemedicine access, on-site health clinics at select locations, generous 401(k) matching, paid vacation, sick leave, bereavement, holidays, flexible spending accounts, maternity and paternity leave, voluntary benefits, performance-based incentives, referral rewards, discounts, and appreciation gifts.
The ideal candidate for this position is organized, guest-focused, and adept at multitasking in a fast-paced environment. They bring a strong knowledge of phone systems and hotel property management software, proficiency in Microsoft Office products, and the ability to manage staff development and daily operational needs effectively. This role involves varied shift work, including weekends and holidays, with responsibilities that require standing for long periods and lifting up to 50 pounds in some instances.
Joining Cherokee Nation Entertainment offers more than just a job; it offers a career with growth potential within one of the country’s largest and most successful tribal businesses. Employees have the privilege to contribute to a distinguished gaming and hospitality brand while making a significant impact on the Cherokee Nation and its communities. Step into a role that promises excitement, challenge, and ample opportunities for professional and personal development, all within a celebrated resort destination known for delivering legendary entertainment and exceptional guest service.
The Front Office Shift Supervisor role at Hard Rock Hotel & Casino Tulsa is designed for a hospitality professional who thrives in a dynamic environment and has a passion for leadership and guest service excellence. This position plays a pivotal role in overseeing the daily front desk operations, ensuring smooth functions while fostering a team-oriented atmosphere of growth and development. The Shift Supervisor works closely with front desk agents, bell staff, concierge, and call routing personnel to deliver impeccable service and seamless guest experiences.
This position offers an outstanding career opportunity for individuals seeking to advance their hospitality journey within a vibrant and highly motivated team setting. As the Shift Supervisor, you will be responsible for preparing daily operational reports, scheduling staff, managing employee attendance and performance records, and resolving guest complaints in a professional and efficient manner. Being a key liaison, the supervisor coordinates with housekeeping and other departments to maintain the highest standards of service and operational efficiency.
Working at Cherokee Nation Entertainment means being part of a committed organization that values health and wellness, financial security, and work-life balance. Employees enjoy a comprehensive benefits package that includes top-tier health plans with 24/7 telemedicine access, on-site health clinics at select locations, generous 401(k) matching, paid vacation, sick leave, bereavement, holidays, flexible spending accounts, maternity and paternity leave, voluntary benefits, performance-based incentives, referral rewards, discounts, and appreciation gifts.
The ideal candidate for this position is organized, guest-focused, and adept at multitasking in a fast-paced environment. They bring a strong knowledge of phone systems and hotel property management software, proficiency in Microsoft Office products, and the ability to manage staff development and daily operational needs effectively. This role involves varied shift work, including weekends and holidays, with responsibilities that require standing for long periods and lifting up to 50 pounds in some instances.
Joining Cherokee Nation Entertainment offers more than just a job; it offers a career with growth potential within one of the country’s largest and most successful tribal businesses. Employees have the privilege to contribute to a distinguished gaming and hospitality brand while making a significant impact on the Cherokee Nation and its communities. Step into a role that promises excitement, challenge, and ample opportunities for professional and personal development, all within a celebrated resort destination known for delivering legendary entertainment and exceptional guest service.
Job Requirements
- High school diploma or general education degree (GED)
- Minimum 1 year of guest and hotel experience
- Knowledge of phone systems and hotel property management systems
- Working knowledge of Microsoft Office products
- Ability to multi-task and work in a fast-paced environment
- Ability to stand for long periods and lift up to 50 pounds
- Flexibility to work varied shifts including weekends and holidays
Job Qualifications
- High school diploma or general education degree (GED)
- At least 1 year of guest and hotel experience
- Proficiency in phone systems and hotel property management systems
- Working knowledge of Microsoft Office products
- Strong multitasking and organizational skills
- Excellent communication and interpersonal skills
- Ability to work varied shifts including weekends and holidays
Job Duties
- Prepares daily reports for management
- Prepares work schedule for front desk, bell and concierge
- Records and documents employee attendance and performance
- Supervises and trains agents within front desk, bell, concierge and call routing
- Ensures department has necessary equipment for daily operations
- Assists in guest check in and out, makes reservations, and answers incoming calls
- Ensures each guest receives exceptional guest service and resolves guest complaints or disputes
- Communicates with housekeeping on a regular basis regarding room status
- Communicates, cooperates and coordinates with co-workers and managers in the Hotel Department and all other departments
- Processes accurate cash and credit card transactions
- Promotes the hotel/casino and all its services and facilities while maximizing occupancy and ADR
- Processes daily reports, reconciliations, journals, etc. and accurately and in a timely manner reports any problems or discrepancies immediately to the Front Office Manager or Hotel Manager
- Assures safety and security of all guests, customers and co-workers as well as protecting company assets
- Assists in the preparation of commissions for OTA and Travel Agents
- Checks in busses, groups, ensures keys are made and payment is collected
- Assists in preparing weekly schedule
- Ensures on-going training of Front Office Staff based on established policies and procedures
- Performs other job-related duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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