Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $22.00 - $23.00
Work Schedule
Flexible
Day Shifts
Benefits
hourly pay
Paid Time Off
Holiday pay
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
401k
HSA/FSA plans
tip eligibility
Referral Bonus
Discounted lodging
Employee assistance program
volunteer opportunities
Online Learning Platform
Job Description
The State Hotel, managed by Columbia Hospitality, is a renowned establishment that prides itself on delivering exceptional guest experiences through a commitment to a values-driven and inclusive culture. Located in a vibrant community, The State Hotel is part of Columbia Hospitality's portfolio, which is well-known for blending unparalleled service with a welcoming atmosphere that celebrates diversity and fosters personal and professional growth. The hotel operates in a fast-paced environment where each day brings new challenges and opportunities to create memorable moments for guests. This hospitality company emphasizes the importance of its people as the core of its brand promise, focusing... Show More
Job Requirements
- High school diploma or equivalent
- Previous hospitality or customer service experience preferred
- Previous experience in cash handling and computerized point of sale system preferred
- Strong written and verbal communication skills required
- Ability to multitask and work efficiently in a fast-paced environment
Job Qualifications
- Previous hospitality or customer service experience preferred
- Previous experience in cash handling and computerized point of sale system preferred
- Strong written and verbal communication skills required
Job Duties
- Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards
- Be knowledgeable and proficient with the property management system
- Operate the PBX and radio paging system according to procedures
- Establishes appropriate credit at time of guest check-in
- issues room keys and familiarizes guests with the services and areas of the property
- Manages guest issues effectively, keeping in mind both the guest's needs and business objectives
- Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed
- Conduct adequate follow-up with both guest and fellow team members
- Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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