Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $22.00 - $23.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Paid Time Off
Holiday pay
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
401k
HSA/FSA plans
tip eligibility
Referral Bonus
Discounted lodging
Employee assistance program
Online Learning Platform
Job Description
The State Hotel, part of Columbia Hospitality, is a distinguished establishment known for delivering exceptional guest experiences in a vibrant and dynamic setting. Nestled in a prime location, the hotel prides itself on blending comfort, elegance, and unparalleled customer service to create memorable stays for all visitors. Columbia Hospitality, the company behind The State Hotel, is a people-first organization dedicated to fostering a culture of inclusivity, respect, and growth. This philosophy is embedded across all its properties and operations, making it a sought-after employer in the hospitality industry. Columbia Hospitality believes in valuing its employees, offering competitive hourly wages, comprehensive... Show More
Job Requirements
- Previous hospitality or customer service experience preferred
- previous experience in cash handling and computerized point of sale system preferred
- strong written and verbal communication skills required
Job Qualifications
- Previous hospitality or customer service experience preferred
- previous experience in cash handling and computerized point of sale system preferred
- strong written and verbal communication skills required
Job Duties
- Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards
- be knowledgeable and proficient with the property management system
- operate the PBX and Radio paging system according to procedures
- establishes appropriate credit at time of guest check-in
- issues room keys and familiarizes guests with the services and areas of the property
- manages guest issues effectively, keeping in mind both the guest’s needs and business objectives
- use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed
- conduct adequate follow-up with both guest and fellow team members
- makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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