Front Office Receptionist (Full-Time)

Family Practice Associates (FPA), established in 1983 by Dr. Jeffrey Foxx, is one of the largest family practice groups in Central Kentucky, dedicated to providing comprehensive family-centered medical care. Over the years, FPA has expanded into a highly respected network of over 20 primary care providers that include physicians, nurse practitioners, physician assistants, and a marriage and family therapist. This multidisciplinary team works together to serve patients of all ages, from infancy to adulthood, with a focus on continuous, quality care across various stages of life.

FPA is renowned for its commitment to high standards of care, evidenced by its recognition as a Patient-Centered Medical Home (PCMH) by the National Commission on Quality Assurance. With professional staff including certified medical assistants, dedicated receptionists, laboratory technicians, and other healthcare support personnel, FPA consistently delivers award-winning service to the communities it serves. The practice operates from two main locations — Hamburg and Brannon Crossing — while also maintaining an active online presence through their website, serving patients efficiently and conveniently.

The Front Office Receptionist position at Family Practice Associates is critical in creating a welcoming and efficient first point of contact for patients. This role requires a personable, organized, and proactive individual to manage the front desk operations from patient check-in through to after-visit procedures. Responsibilities include greeting patients warmly, verifying and updating patient information, handling patient registration, scanning and indexing important documents, monitoring digital dashboards for patient flow, managing encounter forms, verifying insurance eligibility, and processing payments including copays and deductibles.

This position also entails scheduling appointments according to provider instructions and patient requests, ensuring prescriptions are accurately managed in electronic records, providing necessary patient education materials, and assisting with administrative support tasks such as coordinating drug representative visits and keeping the front desk and lobby tidy and well-stocked. The role demands excellent communication skills, attention to detail, and the ability to provide exceptional customer service, as well as the capacity to work collaboratively with various departments to maintain the smooth operation of the practice.

Front Office Receptionists at FPA must be able to adapt to varying schedules, including some Saturdays and evening shifts. Employees are expected to travel between the two FPA locations as needed. This is a full-time role with competitive pay and a comprehensive benefits package that underscores the organization's commitment to employee well-being and professional growth. Benefits include health, vision, and dental insurance plans, disability and life insurance coverage, a 401K plan with company match, paid time off and holiday pay, uniform allowance, continuing education reimbursement, and free parking.

This challenging yet rewarding position offers the opportunity to be part of a leading family healthcare provider renowned for patient-centered care and community commitment. The Front Office Receptionist plays an essential role in ensuring that patients receive a positive experience from the moment they walk in the door to the completion of their visit, making a significant contribution to the overall success and reputation of Family Practice Associates.