Front Office Receptionist Float

Community Medical Centers (CMC) is a leading healthcare provider committed to enhancing the health and well-being of the communities it serves, specifically in San Joaquin and Solano counties. As one of the region's largest networks of neighborhood health centers, CMC serves over 100,000 patients through an integrated approach that combines medical, dental, behavioral health, and supportive services. CMC is dedicated to ensuring that all individuals, regardless of age, income, or background, have affordable access to quality healthcare. The organization’s mission centers on collaboration to improve community health outcomes and emphasizes a patient-centered, team-based model of care, where the patient is at the core of all services provided. This compassionate environment supports vulnerable populations and values diversity, equity, and inclusion in every aspect of care.

The Front Office Receptionist role at Community Medical Centers is a vital position within this integrated healthcare system, forming an essential part of the Care Team. This position focuses on delivering an exceptional customer service experience by warmly welcoming patients, visitors, and clients, whether in person, over the phone, or through digital communication platforms. The Front Office Receptionist is tasked with facilitating smooth patient flow through scheduling appointments according to established protocols, assisting with patient registration and data entry, and coordinating referrals to appropriate departments. Another key responsibility is supporting empanelment and team-based care efforts by ensuring patients are appropriately assigned to their Primary Care Providers, thereby enhancing care continuity and provider utilization measures.

Additional responsibilities include conducting confirmation calls to reduce no-shows, pre-visit planning, chart updating, and collaborating closely with clinical and administrative staff to optimize clinic operations. The role demands meticulous attention to detail in verifying insurance information, updating health records, managing payments, and handling inquiries or complaints with professionalism and tact. The Front Office Receptionist also engages in outreach activities to connect patients with necessary healthcare services, assisting with electronic patient portal registration, and supporting new staff training. This dynamic role requires flexibility, as travel between different clinic sites may be necessary.

Working at CMC offers employees a collaborative and diverse environment with strong opportunities for professional development and career advancement. CMC values employee well-being and provides competitive pay along with a robust benefits package that includes medical, dental, and vision coverage, flexible spending accounts, life and pet insurance, various disability insurances, a 403(b) retirement savings plan with company match, paid sick leave, holidays, vacation days, and discounted gym memberships. The organization also fosters a culture of continuous learning through training, meetings, and regular competency evaluations to ensure high-quality care standards and compliance with HIPAA regulations.

This full-time role is crucial in maintaining the patient-first culture that Community Medical Centers champions, and it represents an opportunity to contribute meaningfully to community health in a supportive, mission-driven organization. Ideal candidates will be customer-service oriented, tech-savvy, and empathetic individuals committed to supporting a diverse patient population and working collaboratively within a healthcare team.