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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $20.75
Work Schedule
Standard Hours
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
Dependent Care
Employee assistance program
Life insurance
Pet insurance
Short term disability insurance
long term disability insurance
403(b) Retirement Plan
paid sick days
Paid holidays
vacation days
discounted gym membership
growth opportunities
Collaborative environment
diverse environment
Job Description
Community Medical Centers (CMC) is a leading healthcare provider committed to enhancing the health and well-being of the communities it serves, specifically in San Joaquin and Solano counties. As one of the region's largest networks of neighborhood health centers, CMC serves over 100,000 patients through an integrated approach that combines medical, dental, behavioral health, and supportive services. CMC is dedicated to ensuring that all individuals, regardless of age, income, or background, have affordable access to quality healthcare. The organization’s mission centers on collaboration to improve community health outcomes and emphasizes a patient-centered, team-based model of care, where the patient is... Show More
Job Requirements
- Completion of high school or possession of GED
- at least one year of full-time experience as a receptionist or in a customer service position with a community-based organization, or satisfactory completion of medical receptionist or medical assistant training program
- ability to provide sensitive and respectful care to individuals from diverse backgrounds
- ability to work with computers and data entry
- ability to type 35 wpm preferred
- knowledge of business office procedures
- knowledge of grammar, spelling, and punctuation
- skill in operating computer, phone, copier, and fax machine
- skill in greeting patients and answering the telephone pleasantly
- ability to communicate clearly
- ability to exercise diplomacy and tact
- ability to manage multiple communication channels
- ability to learn clinical and web-based applications
- ability to sort and file materials
- ability to maintain quality control standards
- ability to react calmly in emergencies
- ability to interpret, adapt, and apply guidelines
- successful demonstration of annual competency testing
- skillful listening and empathy
- ability to provide excellent customer service
Job Qualifications
- Completion of high school or possession of GED
- at least one year of experience as a receptionist or in customer service with a community-based organization, or completion of medical receptionist or assistant training
- skill in operating computer, phone, copier, and fax machine
- ability to communicate clearly and provide excellent customer service
- knowledge of business office procedures, grammar, spelling, and punctuation
- ability to maintain effective working relationships
- ability to interpret and apply guidelines and procedures
- ability to type 35 wpm and use web-based applications
- demonstrated competency in required skills
- ability to listen skillfully and empathetically
- ability to maintain confidentiality and privacy standards
Job Duties
- Promotes the mission, vision, and values of the organization
- warmly welcome and greet patients, clients, visitors to the clinic or department in person, on the phone, or via text, and direct them appropriately
- perform patient visitor screening per guidelines
- register patients within Electronic Health Record and ensure accurate data entry
- schedule appointments following organizational protocols
- verify patient information, consents, and insurance eligibility
- conduct robust confirmation calls prior to appointments
- organize appointment schedules based on patient arrival and provider availability
- utilize pre-visit planning tools to improve care quality
- attend departmental meetings and trainings
- maintain confidentiality and privacy in line with HIPAA
- communicate schedule changes to care team and patients
- follow up on critical tasks and route queries appropriately
- obtain authorizations for managed care services
- assist patients with patient portal registration and education
- conduct outreach for patients with gaps in care
- support new staff training
- scan and maintain patient forms and records
- manage communications including answering phones and routing calls appropriately
- open and close clinic buildings
- process payments and maintain cash balances
- handle patient complaints professionally
- open, sort, and distribute mail
- process medical record requests
- travel between assigned sites as needed
- perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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