Front Office Receptionist

Chandler, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $16.00 - $19.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Paid holidays

uniforms

Job Description

Southwest Contemporary Women's Care is a dedicated healthcare provider specializing in comprehensive obstetric and gynecological services. Located in Ahwatukee, the practice is committed to delivering personalized, compassionate care to women in the community, emphasizing a supportive and welcoming environment for every patient. Known for its contemporary approach and patient-centered philosophy, the facility continually strives to combine advanced medical treatments with a warm, friendly atmosphere that encourages trust and comfort. Operating within modern office hours—Monday through Thursday from 8 a.m. to 5 p.m., and Friday from 7:30 a.m. to 2:30 p.m.—the practice is focused on offering accessible healthcare with a team of experienced and caring professionals dedicated to women's health. Southwest Contemporary Women’s Care values its employees and offers competitive hourly compensation ranging from $16 to $19 based on experience, reflecting their commitment to attracting top talent who share their mission of exceptional patient care.

The Front Office Receptionist at Southwest Contemporary Women's Care plays a critical role in shaping the patient experience from the moment they enter the facility. This full-time clerical position requires an individual who embodies kindness, compassion, and professionalism, acting as the first point of contact and setting a positive tone for patients' visits. Receptionists are expected to treat patients with the warmth and respect owed to family members, ensuring every individual feels welcomed and cared for during the check-in and check-out processes. In addition to greeting patients, this position manages patient registration, insurance verifications, appointment scheduling, and basic billing responsibilities. The receptionist must expertly handle various software systems such as Phreesia and Intergy, maintain a neat and organized reception area, and support clinical and billing teams with smooth communication.

This role demands excellent interpersonal skills, the ability to multitask efficiently, and a proactive approach to resolving conflicts or patient concerns. Employees are expected to maintain confidentiality and adhere strictly to HIPAA regulations, demonstrating discretion and professionalism at all times. The receptionist will also be responsible for daily administrative tasks such as managing supplies, preparing OB bags, distributing refill requests, and assisting with FMLA and disability paperwork. A clean, professional appearance in company-approved uniforms is mandatory, alongside the flexibility to arrive early or stay late as needed for opening or closing shifts.

Overall, the Front Office Receptionist position offers a rewarding opportunity for candidates seeking a dynamic role within a supportive healthcare environment. It combines clerical expertise with customer service excellence, allowing staff to make a meaningful impact through direct patient interactions while supporting the essential administrative functions of the practice. This role not only requires technical skills but also the ability to foster a welcoming, efficient, and caring atmosphere for all patients and visitors to Southwest Contemporary Women’s Care.

Job Requirements

High school diploma or GED
Minimum two years of customer service or front office experience, preferably in a medical environment
Knowledge of medical office software such as Phreesia and Intergy
Ability to communicate effectively with diverse populations
Strong organizational and multitasking skills
Ability to handle confidential information with discretion
Capacity to work independently and as part of a team
Flexibility to work the scheduled office hours, including early arrival or late departure on occasion

Job Qualifications

High school diploma/GED or equivalent working knowledge
Two years front office or customer service experience in a medical or other setting
Medical front office or insurance billing experience helpful
Medical or other office software system experience
Ability to perform basic math functions
Ability to handle confidential information and sensitive issues
Work under minimal supervision and make independent decisions using good judgment
Excellent communication and human relations with various backgrounds and diverse populations
Work cohesively as a team
Attention to detail and organizational skills
Multi-tasking abilities
Adapt well to change
Good analytical and problem solving skills
Positive attitude

Job Duties

Responsible for greeting patients- stand to greet patients with a smile, identify self and use the patient’s first name when checking patients in and checking them out
Patient registration – Performs registration processes, explains forms and obtains required signatures
Verifies insurance coverage and ensures authorization notification is received/noted from the billing office
Accurately performs data entry and documents necessary information specific to patient’s insurance plan
Chart prep – Review charts daily 1 day out for referrals from physicians, authorizations/benefit verification, ensure needed medical records are pulled and ready daily
Reminder phone calls to patients for follow up or missing paperwork if needed
Push paperwork to patients via Phreesia
Billing – Serves as a liaison between the patient and the billing department as needed to address patient’s financial concerns or issues
Presents and explains financial responsibility to patients according to the verification of insurance benefits provided by the billing department
Provides available options for payment arrangements as appropriate
Assists patients and their families with completing financial documents when appropriate
Financial – Accurately collects and enters copay/coinsurance payments for services delivered and performs daily payment reconciliation in a timely and accurate manner
Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork scanned to the billing department
Appointment scheduling – Responsible for accurately scheduling patient’s appointments including multiple OB appointments, in office procedures, routine and other appointments
Assists with reschedule needs due to provider out of office, urgent needs and office needs
Understands and abides by all HIPAA regulations
Willingness to communicate with clinical staff, billing staff and providers as needed
Phones – Handles incoming and outgoing phone calls to support centralized scheduling as needed to ensure excellent customer service
Acts as a resource to all providers in order to provide optimal patient care
Observant and attentive to patient needs throughout the common areas
Assist with FMLA and disability paperwork
scan and task to clinical staff, obtain payment and call for patient pick up
Warm transfer of all patient phone calls to different departments
Basic document scanning to patient charts
Daily maintenance of Phreesia triangles
Check the front reception area and restrooms hourly
Maintain a professional appearance
scrubs clean and wrinkle free, name tag and appropriate footwear worn at all times
Follows company policy regarding uniforms, tattoos, piercings and fragrance
Available to arrive early/stay late on scheduled opening or closing shifts
Correctly utilizes all company software including but not limited to Phreesia, Intergy and the SWCWC website
Responsible for ordering supplies, prepping and organizing OB bags
Distribute RX refill requests from front office fax machine to back office staff
Distribute No Docs
Performs other related work as requested/directed by management
Attends all regular staff meetings