Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
Starwood Hotels is a distinguished luxury hotel brand management company, established in 2006 by Barry Sternlicht and operating as an affiliate of the global private investment firm Starwood Capital Group. Renowned for its commitment to delivering exceptional guest experiences, Starwood Hotels upholds a mission-driven culture that places purpose at the core of everything it does. The company’s philosophy emphasizes people, collaboration, outstanding service, and respect for nature, creating an inclusive environment where team members are empowered to make a difference. As a leader in the upper upscale and luxury hotel segment, Starwood Hotels continually strives to enhance community connections with... Show More
Job Requirements
- minimum of 2 years experience in front office supervisory role
- flexible schedule availability including nights, weekends and holidays
- familiarity with front office systems and procedures
- strong problem-solving abilities
- excellent communication skills
- leadership capability
- commitment to providing excellent guest service
Job Qualifications
- minimum of 2 years experience in a front office supervisory role
- experience in upper upscale or luxury hotel environment preferred
- post-secondary diploma or degree is a plus
- advanced knowledge of front office operations
- strong leadership skills
- excellent verbal and written communication skills
- proven track record in guest and team member engagement and financial performance
Job Duties
- supervise front office night operations
- manage guest check-ins and check-outs efficiently
- coordinate with other hotel departments to resolve guest issues
- oversee nightly financial transactions and reporting
- train and mentor front office staff
- ensure compliance with brand standards and safety protocols
- handle guest complaints with professionalism
- maintain communication and smooth workflow during night shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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