Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $59,493.97 - $69,066.23
Benefits
Day 1 benefit eligibility including medical, dental, and vision coverage
Recognition Programs and Rewards
travel discounts program
outstanding paid vacation program and paid sick days
employee assistance program supporting physical and mental wellbeing
401(k) program with company match
tuition reimbursement programs
Employee Stock Purchase Program
numerous learning and advancement opportunities
Job Description
Cibola Vista Resort & Spa is a premium hospitality establishment located in Peoria, Arizona, known for its commitment to exceptional guest experiences and high-quality service standards. This resort offers a luxurious yet welcoming environment for both leisure and business travelers, featuring beautifully appointed accommodations and a wide range of amenities designed to ensure guest satisfaction and comfort. The resort is part of a reputable hospitality group that values its employees and provides a supportive and encouraging work culture. With a strong emphasis on the 'Spirit of Service,' Cibola Vista Resort & Spa continuously seeks to maintain and elevate its standards... Show More
Job Requirements
- High school diploma or equivalent
- At least 1 year of similar experience required
- 1+ years of supervisory or managerial experience required
Job Qualifications
- High school diploma or equivalent
- At least 1 year of similar experience
- 1+ years of supervisory or managerial experience
- Strong leadership and communication skills
- Ability to work night shifts effectively
- Prior working history in a hospitality environment is advantageous
- 2-3 years of related experience is preferred
Job Duties
- Responsible for the overall operation of the entire hotel during the night shift to ensure guest satisfaction and safety
- Makes decisions affecting the overall guest experience as well as the safety of the hotel, its team members and guests
- Supervises the night shift team members
- Acts as a liaison between all departments to ensure the appropriate levels of communication, partnership and support at all times
- Routinely rotates through each area of the resort, assessing quality assurance measures such as cleanliness, attentiveness of staff, lighting, and safety
- Assists the owners/guests with any complaint or disputes, providing immediate guest recovery solutions whenever possible
- Seeks proactive measures to resolve any potential guest issues or barriers in service
- Identify and collaborate with department management on suggestions for process improvements or guest service enhancements
- Contacts as appropriate (e.g. via email) all guests who provided feedback via comment/tracking system to acquire vital information for follow-up
- coordinates resolution efforts with respective department managers with respect to guest feedback
- Builds strong rapport with 3rd shift team
- empower, recognize and reward those exemplifying outstanding levels of service
- Handles all 3rd shift guest issues and emergencies
- Relieves front desk and night audit staff when vital
- is able to fill-in for night audit function as needed
- Coordinates and conducts training sessions for incoming and existing employees to ensure that all HGV quality standards and policies are being met
- Ensures all rooms are inspected before arrival
- Greets and escorts VIPs to their room/s
- Provides outstanding hospitality to all guests, ensuring the needs of all customers are met and accurate standards of conduct and efficiency are followed
- Performs daily inspections of all public areas and coordinates the timely response to any substandard area to the appropriate department
- Carries out any reasonable request by management that he/she is capable of performing
- Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is crucial to the successful performance of this position
Job Location
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