Front Office Night Auditor

Clovis, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $16.50 - $17.00

Benefits

Health Insurance

Paid Time Off

Professional development opportunities

Uniform allowance

Employee Discounts

overtime pay

Flexible work schedules

Job Description

The hiring establishment is a hotel facility known for its commitment to exceptional guest service and operational excellence. It operates in the hospitality industry, providing comfortable accommodations and a welcoming environment for travelers and visitors. The hotel values professionalism, courtesy, and efficiency, making it a preferred choice for guests seeking a memorable stay. It prioritizes a strong team-oriented culture and continuous improvement in guest services while maintaining high standards in cleanliness, safety, and overall guest satisfaction.

The Front Office Night Auditor role is a critical position within the hotel, responsible for managing front desk operations during the overnight shift. ... Show More

Job Requirements

High school qualification or equivalent
Previous hospitality experience would be advantageous
Strong written and verbal communication skills
Strong organizational, multitasking and problem solving skills
Well-presented and professional appearance
Competency with Microsoft Office
Ability to learn on the job
Excellent customer service skills
Ability to work primarily alone and occasionally as a team
Must have a valid drivers license and a clean driving record

Job Qualifications

High school diploma or equivalent
Previous hospitality experience is advantageous
Strong written and verbal communication skills
Strong organizational, multitasking and problem-solving skills
Well-presented and professional appearance
Competency with Microsoft Office
Ability to learn on the job
Excellent customer service skills
Ability to work primarily alone and occasionally as a team

Job Duties

Close out daily shift and complete necessary documentation
Open next day shift including documentation preparation
Provide highest quality customer service at all times
Greet customers immediately with a friendly and sincere welcome
Utilize guest names in interactions whenever possible
Respond promptly to guest-related concerns including complaints and special requests
Maintain thorough knowledge of emergency and security procedures
Perform basic routine maintenance and operate mechanical guestroom units
Operate laundry equipment
Inform maintenance personnel of all maintenance needs
Wear proper uniform attire at all times
Maintain personal cleanliness and neat appearance
Practice safety standards
Move miscellaneous items weighing up to 40 lbs
Work varying schedules
Ensure regular attendance
Check guests in and out efficiently and friendly
Post guest changes and compute guest bills using PMS
Collect payments and follow cash handling procedures
Promote hotel's marketing programs
Record corporate and leisure business information
Maintain positive interaction with sales personnel
Handle guest mail and messages
Develop knowledge of hotel staff, room locations, rates, amenities, and selling strategies
Assist with parking lot guest activities
Take reservation requests efficiently
Answer switchboard with proper telephone etiquette
Block rooms and handle special requests
Monitor room availability
Handle safe deposits
Keep lobby and guest areas clean
Offer and handle wake-up calls
Open and close shift and make cash drops
Balance cash and credit transactions
Ensure proper authorization for credit card transactions
Monitor intake to protect against counterfeit bills
Inform management of guest or system issues
Communicate with incoming staff and management
Handle lost and found inquiries
Maintain office supplies
Develop knowledge of local attractions and roadways
Send and receive facsimiles
Perform other duties as assigned
Must have valid driver’s license and clean driving record

Job Location

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