Front Office Manager| HOTEL DU PONT**PARTIAL RELOCATION OFFERED** | Wilmington, DE

HOTEL DU PONT is a prestigious luxury hotel revered for its timeless elegance, exceptional service, and rich history. Known as an iconic destination, it offers guests a refined experience that blends classic charm with modern amenities. With its reopening, HOTEL DU PONT is poised to reaffirm its position as a beacon of hospitality excellence in the region. The hotel prides itself on providing an atmosphere where every guest feels valued, welcomed, and cared for, making it a top choice for travelers seeking luxury accommodations and personalized service.

The Front Office Manager role at HOTEL DU PONT is a critical leadership position responsible for overseeing daily front office operations. This role ensures that all guests receive outstanding service from the moment they arrive until departure. The Front Office Manager will lead a dynamic team, including the front office leadership and associates, fostering a culture centered on hospitality, teamwork, and accountability. This position requires a hands-on leader who can manage multiple operational aspects such as staffing, scheduling, budgeting, and payroll to maintain operational efficiency and financial health.

Collaboration is key in this role, requiring close coordination with various departments including Housekeeping, Engineering, Sales, and Food & Beverage. The goal is to guarantee seamless service delivery, creating memorable guest experiences and maintaining high satisfaction levels. The Front Office Manager will actively monitor guest feedback, service scores, and online reviews, proactively addressing any issues to uphold the hotel’s standards.

In addition to managing daily operations, this role serves as Manager on Duty, representing hotel leadership and responding to guest concerns with professionalism and care. Ensuring compliance with safety, brand standards, and operational procedures such as cash handling and audits is a fundamental responsibility. The position also contributes to strategic planning initiatives aimed at continuous improvement aligned with the hotel’s goals and the standards of PM Hotel Group.

This role suits a seasoned hospitality professional with three to five years of front office management experience in luxury or full-service hotels. The successful candidate is a confident leader who inspires their team through mentorship and effective communication. Financial acumen is essential, as is proficiency with hotel management systems, especially Opera PMS, and knowledge of revenue management and forecasting principles. The ability to perform under pressure and a genuine passion for creating exceptional guest experiences are crucial traits. Flexibility to work varied shifts, including weekends and holidays, is required to meet business demands.

Join HOTEL DU PONT at an exciting time, leading the relaunch of an iconic hotel and elevating every guest interaction. This partial relocation opportunity invites candidates to be part of a renowned brand dedicated to hospitality excellence, where leadership and integrity set the stage for memorable stays.