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Front Office Manager| HOTEL DU PONT**PARTIAL RELOCATION OFFERED** | Wilmington, DE
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.50 - $28.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Relocation assistance
performance bonuses
Job Description
HOTEL DU PONT is a prestigious luxury hotel revered for its timeless elegance, exceptional service, and rich history. Known as an iconic destination, it offers guests a refined experience that blends classic charm with modern amenities. With its reopening, HOTEL DU PONT is poised to reaffirm its position as a beacon of hospitality excellence in the region. The hotel prides itself on providing an atmosphere where every guest feels valued, welcomed, and cared for, making it a top choice for travelers seeking luxury accommodations and personalized service.
The Front Office Manager role at HOTEL DU PONT is a critical leader... Show More
The Front Office Manager role at HOTEL DU PONT is a critical leader... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum 3 years of front office management experience in luxury or full-service hotels
- Proficiency with opera pms or similar hotel management software
- Strong leadership and team development skills
- Excellent communication and problem-solving abilities
- Ability to work flexible shifts including weekends and holidays
- Knowledge of budgeting payroll and financial reporting
- Commitment to maintaining safety brand and operational standards
Job Qualifications
- 3-5 years of front office management experience in luxury or full-service hotel environment
- Strong leadership skills with ability to inspire and develop teams
- Detail-oriented and analytical with strong financial acumen
- Proficient in hotel management systems opera pms preferred
- Familiar with revenue and forecasting principles
- Excellent communication and interpersonal skills
- Ability to remain calm and adaptable under pressure
Job Duties
- Lead daily front office operations ensuring exceptional guest service and smooth coordination across all shifts
- Manage train and develop the front office leadership team and line-level associates fostering a culture of hospitality and accountability
- Collaborate with housekeeping engineering sales and food and beverage to ensure guest satisfaction and seamless service delivery
- Oversee staffing scheduling budgeting and payroll for the front office department
- Monitor guest feedback service scores and online reviews taking proactive measures to maintain excellence
- Ensure compliance with safety brand and operational standards including cash handling and audit procedures
- Serve as manager on duty representing hotel leadership and responding to guest concerns with professionalism and care
- Contribute to strategic planning and continuous improvement initiatives aligned with hotel goals and pm hotel group standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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