Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $85,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
401k plan
Paid Time Off
Holiday pay
cellphone allowance
incentive program
Paid daily option
Discounted lodging
Discounted dining
Discounted spa
Discounted golf
Discounted retail
Employee assistance program
volunteer opportunities
Committee participation
Online Learning Platform
Referral Bonus
Job Description
Columbia Hospitality is a nationally recognized management and consulting company with over 25 years of experience in the hospitality industry. The company is known for creating tailored hospitality solutions and delivering exceptional guest experiences. With a diverse portfolio that includes award-winning hotels and resorts, residential communities, restaurants, bars, golf clubs, conference centers, and unique venues, Columbia Hospitality prides itself on its values-based culture centered on accountability, creativity, enthusiasm, honesty, inclusion, and respect. Renowned for its commitment to fostering a fun, dynamic, and nurturing workplace environment, Columbia Hospitality has earned accolades as one of the Top Companies to Work for in... Show More
Job Requirements
- Minimum 2 years of experience in a Front Office Manager or Assistant Manager role
- Multi-property or boutique hotel experience preferred
- Demonstrated leadership experience with a track record of team development and performance improvement
- High level of professionalism discretion and customer service focus
- Experience with PMS platforms such as Opera SynXis InnFinity
- Familiarity with scheduling payroll and HRIS systems with Dayforce preferred
- Strong understanding of revenue management principles rate integrity and OTA alignment
- Excellent written and verbal communication skills
- Strong attention to detail in administrative tasks
- Ability to work a flexible schedule including weekends evenings and holidays
Job Qualifications
- Minimum 2 years of experience in a Front Office Manager or Assistant Manager role
- Multi-property or boutique hotel experience preferred
- Demonstrated leadership experience with a track record of team development and performance improvement
- High level of professionalism discretion and customer service focus
- Experience with PMS platforms such as Opera SynXis InnFinity
- Familiarity with scheduling payroll and HRIS systems with Dayforce preferred
- Strong understanding of revenue management principles rate integrity and OTA alignment
- Excellent written and verbal communication skills
- Strong attention to detail in administrative tasks
- Ability to work a flexible schedule including weekends evenings and holidays
Job Duties
- Oversee the day-to-day operations of front office departments across both properties ensuring consistency and adherence to SOPs
- Collaborate with the GM and department heads on strategic planning guest satisfaction targets and service delivery goals
- Maintain a strong presence during peak guest hours to observe coach and support the team in real time
- Lead recruitment onboarding scheduling and performance management for all front office staff
- Conduct regular coaching sessions and team huddles to ensure service expectations training goals and morale remain high
- Promote a culture of ownership attention to detail and positive guest engagement
- Support forecasting and revenue analysis through regular reporting on occupancy ADR and RevPAR
- Oversee daily financial reconciliations folio management and direct billing reviews
- Partner with accounting to ensure timely submission of EOM reports and proper coding of front office expenses
- Work in close partnership with housekeeping to prioritize room readiness and guest requests
- Serve as a liaison with engineering and IT to ensure smooth hotel operations and respond to maintenance needs
- Maintain safety and security protocols across all front office spaces including emergency preparedness responsibilities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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