Front Office Manager - The Inn at Virginia Mason & The Baroness Hotel

Seattle, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Exact $85,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Disability insurance

401k Retirement Plan

Paid Time Off

Holiday pay

Job Description

The Inn at Virginia Mason and The Baroness Hotel are premier boutique hotels known for their exceptional hospitality and commitment to creating remarkable guest experiences. These properties are managed by Columbia Hospitality, a renowned hospitality management company that epitomizes a people-first culture and values-driven service. Columbia Hospitality prides itself on fostering an inclusive, supportive, and engaging work environment that empowers employees to grow professionally and personally while delivering outstanding service to guests. With a rich commitment to community, innovation, and sustainability, these hotels offer not only an elegant and comfortable stay for visitors but also a dynamic workplace for hospitality... Show More

Job Requirements

Minimum 2 years of experience in front office management or assistant management
Prior experience managing multiple properties or boutique hotels preferred
Proven leadership skills with ability to develop and improve teams
High level of professionalism and customer service orientation
Proficiency in PMS platforms Opera SynXis and InnFinity
Knowledge of scheduling payroll and HRIS systems particularly Dayforce
Solid understanding of revenue management and rate integrity
Excellent communication skills both written and verbal
Strong administrative detail orientation
Flexibility to work weekends evenings and holidays

Job Qualifications

Minimum 2 years of experience in a front office manager or assistant manager role
Experience in multi-property or boutique hotel management preferred
Demonstrated leadership experience with a track record of team development and performance improvement
High level of professionalism discretion and customer service focus
Experience with PMS platforms such as Opera SynXis InnFinity
Familiarity with scheduling payroll and HRIS systems including Dayforce
Strong understanding of revenue management principles rate integrity and OTA alignment
Excellent written and verbal communication skills
Strong attention to detail in administrative tasks
Ability to work a flexible schedule including weekends evenings and holidays

Job Duties

Oversee day-to-day operations of front office departments across both properties ensuring consistency and adherence to SOPs
Collaborate with the GM and department heads on strategic planning guest satisfaction targets and service delivery goals
Maintain a strong presence during peak guest hours to observe coach and support the team in real time
Lead recruitment onboarding scheduling and performance management for all front office staff
Conduct regular coaching sessions and team huddles to ensure service expectations training goals and morale remain high
Promote a culture of ownership attention to detail and positive guest engagement
Support forecasting and revenue analysis through regular reporting on occupancy ADR and RevPAR
Oversee daily financial reconciliations folio management and direct billing reviews
Partner with accounting to ensure timely submission of EOM reports and proper coding of front office expenses
Work in close partnership with housekeeping to prioritize room readiness and guest requests
Serve as a liaison with engineering and IT to ensure smooth hotel operations and respond to maintenance needs
Maintain safety and security protocols across all front office spaces including emergency preparedness responsibilities

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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