Front Office Manager-Salaried Exempt

The Lakefront Anchorage Hotel, formerly known as the Millennium Hotel, is a distinguished hotel located on the picturesque shores of Lake Spenard in Anchorage, Alaska. This full-service hotel offers guests an exceptional experience that combines comfort, convenience, and access to the natural beauty of Alaska. The hotel features 248 well-appointed rooms along with three outstanding food and beverage outlets, making it a popular destination for both leisure and business travelers. Situated just one mile from Anchorage International Airport and four miles from downtown Anchorage, the Lakefront Anchorage Hotel serves as the perfect gateway for guests looking to explore the many wonders Alaska has to offer, including its stunning landscapes, outdoor adventures, and vibrant local culture.

We are currently seeking a dedicated and experienced Front Office Manager to join our team at the Lakefront Anchorage Hotel. This position is salary exempt and carries the important responsibility of overseeing the front desk operations to ensure the highest standard of guest service. The Front Office Manager will play a crucial role in maintaining a smooth and efficient front desk function by assigning duties and shifts to front office staff, training new employees, managing schedules to align with projected occupancies, and ensuring adherence to hotel policies and procedures. Additionally, the role involves close cooperation with other department heads to ensure coordination of activities across the hotel.

The ideal candidate will be well-versed in customer service, capable of gracefully handling and resolving guest complaints, and committed to delivering a memorable stay for every guest. Effective communication skills, patience, tact, and diplomacy are essential traits for success in this role. The Front Office Manager will oversee the bell staff, monitor the execution of daily checklists, manage payroll using Labor Standards, and partner with the Director of Housekeeping to control costs within the rooms division. This multifaceted role requires strong leadership abilities, attention to detail, and a professional demeanor at all times.

In addition to the operational responsibilities, the Front Office Manager is expected to provide a positive and productive work environment by being a supportive team member and maintaining a safe work atmosphere. Candidates should be prepared to engage with both guests and staff in a friendly and proactive manner, demonstrating empathy and professionalism. The position requires physical abilities including lifting up to 20 pounds and standing or walking for extended periods.

This is an excellent opportunity for someone who thrives in a dynamic environment that can shift from relaxed to busy, appreciates the value of hard work, and seeks recognition for their contributions. At the Lakefront Anchorage Hotel, we offer a competitive benefits package including medical, dental, and vision insurance, as well as a 401k plan with employer contribution. Our commitment to equal opportunity employment and a drug-free workplace environment ensures a respectful and inclusive workplace culture for all employees.