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Front Office Manager-Salaried Exempt
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
competitive salary
employee recognition programs
Job Description
The Lakefront Anchorage Hotel, formerly known as the Millennium Hotel, is a distinguished hospitality establishment located in Anchorage, Alaska. Nestled on the picturesque shores of Lake Spenard, just one mile from Anchorage International Airport and four miles from downtown Anchorage, this iconic hotel offers guests an unparalleled Alaskan experience. With 248 well-appointed rooms and three exceptional food and beverage outlets, the hotel is a preferred destination for travelers seeking comfort, convenience, and authentic local charm. The Lakefront Anchorage Hotel is celebrated for its warm hospitality, scenic environment, and commitment to providing memorable stays for all guests.
The Front Office... Show More
The Front Office... Show More
Job Requirements
- Two-year prior front desk experience required
- Opera experience preferred
- working knowledge of Microsoft Word, Outlook and Excel applications required
- lifting 20lbs maximum with frequent lifting and carrying of objects weighing up to 10lbs
- requires walking and standing to a significant degree and can require long periods of sitting
- ability to effectively deal with a guest and employee concern in a friendly and positive manner
- effective communications in English both written and oral
- patience, tact and diplomacy
- ability to resolve problems without blaming others
- provide exceptional customer service
- work as a productive team member by contributing positive energy
- perform the duties of the position in a safe manner
- be professional in all interactions with guests and associates
Job Qualifications
- Two-year prior front desk experience
- Opera experience preferred
- working knowledge of Microsoft Word, Outlook and Excel applications
- effective communications in English both written and oral
- ability to effectively deal with guest and employee concerns in a friendly and positive manner
- patience, tact and diplomacy
- ability to resolve problems without blaming others
- provide exceptional customer service
- work as a productive team member by contributing positive energy
- perform duties of the position in a safe manner
- be professional in all interactions with guests and associates
Job Duties
- Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures
- confers and cooperates with other department heads to ensure coordination of activities
- trains new and existing employees of the Front Office
- answers inquiries pertaining to hotel policies and services
- monitors and ensure work duties of staff are followed according to hotel standards by verifying AM/PM checklists are executed, signed and filed
- maintains complete knowledge of hotel services, hours of operation, and schedule of events
- monitors performance and ensures adherence to service standards of bell staff
- creates weekly work schedules to coincide with projected occupancies
- manage rooms P&L in partnership with Director of Housekeeping, to ensure rooms division is staying within established guidelines for expenses and payroll costs
- responsible for staff selection and scheduling of all Front Office personnel
- manage payroll and control costs using labor standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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