Front Office Manager-Salaried Exempt

The Lakefront Anchorage Hotel, formerly known as the Millennium Hotel, is a distinguished hospitality establishment located in Anchorage, Alaska. Nestled on the picturesque shores of Lake Spenard, just one mile from Anchorage International Airport and four miles from downtown Anchorage, this iconic hotel offers guests an unparalleled Alaskan experience. With 248 well-appointed rooms and three exceptional food and beverage outlets, the hotel is a preferred destination for travelers seeking comfort, convenience, and authentic local charm. The Lakefront Anchorage Hotel is celebrated for its warm hospitality, scenic environment, and commitment to providing memorable stays for all guests.

The Front Office Manager role at the Lakefront Anchorage Hotel is a critical position that demands exceptional leadership, organizational, and customer service skills. This salary-exempt managerial role involves overseeing the front desk operations to ensure guests receive outstanding service from the moment they arrive until their departure. The Front Office Manager is entrusted with managing staff performance, resolving guest complaints efficiently, and maintaining high standards of operational procedures. A key part of the role includes training new employees and continuously developing the team to uphold the hotel's reputation for excellence. Collaboration with other department heads is essential to synchronize activities and maintain seamless guest experiences throughout the property. Additionally, the manager is responsible for managing the rooms division's profit and loss in partnership with the Director of Housekeeping, ensuring expenses and payroll costs align with established budgets.

This position requires a hands-on manager who is not only capable of handling administrative responsibilities but also able to engage with guests and staff professionally and empathetically. The ideal candidate will have previous front desk management experience, familiarity with hotel software such as Opera, and proficiency in Microsoft Word, Outlook, and Excel. Physical requirements include the ability to lift up to 20 pounds and the stamina for frequent walking, standing, and occasional sitting. The successful Front Office Manager should be adept at problem-solving, demonstrate patience, tact, and diplomacy, and display the ability to resolve issues effectively without placing blame. This is a dynamic role suited for an individual who takes pride in their work and thrives in an environment ranging from relaxed to fast-paced.

At the Lakefront Anchorage Hotel, the Front Office Manager will have the opportunity to work in a stimulating and supportive environment where their efforts are recognized and valued. The hotel offers a competitive benefits package including medical, dental, and vision insurance, as well as a 401k plan with employer contributions. Millennium Hotels, the parent company, is committed to equal opportunity employment and adheres to strict workplace standards, including drug-free policies and background checks. The Lakefront Anchorage Hotel promises a rewarding career path for professionals passionate about hospitality and guest service excellence.