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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $78,000.00 - $85,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Go Hilton travel discount program
Parental leave
Matching 401(k)
Employee Stock Purchase Program
debt-free education
Career Development
Recognition and rewards programs
Job Description
Parc 55 San Francisco - a Hilton Hotel is a sleek boutique hotel featuring 1024 guest rooms ideally located just steps from Powell Street and the Westfield San Francisco Shopping Center. As part of the world-renowned Hilton brand, this hotel offers guests a prime location that perfectly blends business and leisure travel needs. Hilton, established in 1919, has long been a respected leader in the hospitality industry, known for its commitment to innovation, quality, and exceptional service. This particular property reflects Hilton's dedication to maintaining high standards in guest satisfaction and operational excellence. Hilton proudly maintains an award-winning workplace culture,... Show More
Job Requirements
- Minimum one year of hotel front desk management experience
- Experience managing 400 room properties preferred
- Union experience preferred
- Strong leadership and interpersonal abilities
- Effective communication skills
- Ability to work full-time in a fast-paced hotel environment
- Proficient in hotel management software and systems
- Commitment to delivering exceptional guest service
Job Qualifications
- Minimum one year of hotel front desk management experience
- Experience managing 400 room properties preferred
- Union experience preferred
- Strong leadership and team development skills
- Excellent customer service and communication abilities
- Proven ability to manage budgeting and forecasting
- Skilled in policy enforcement and operational management
- Knowledge of hotel management systems and marketing initiatives
Job Duties
- Manage all front office operations including guest service and registration, room inventory and availability, service standards, product quality, cost controls, profitability, marketing, system management, budgeting and forecasting, policy implementation, department management and meeting facilitation
- Monitor and develop team member performance by providing supervision, scheduling, counseling, evaluations, recognition and rewards
- Monitor and assess service and satisfaction trends, address issues and make improvements
- Ensure compliance with company standards
- Meet and greet guests, respond to inquiries and resolve concerns in a timely, friendly and efficient manner
- Initiate and implement up-selling techniques to promote hotel services and maximize revenue
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, policies and local area information
- Complete audit procedures as needed
- Recruit, interview and train team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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